To ask for advice, find out more about our reception and assistance service or make a suggestion, you may contact us by e-mail, telephone or post.
To contact the Customer Information Service by e-mail, please fill in this form
By telephone, call 39 50*By post
Line open 24/7.
*€ 0.35 incl. tax/min. from landlines in mainland France. Additional fees may be charged by your local telephone operator. From abroad call +33 1 70 36 39 50.
Service relations clients
3 place de Londres - Bâtiment 6061 / Uranus
95931 Roissy CDG Cedex
STIF information service (Ile-de-France transport authority)
For information on transport in Ile-de-France and network accessibility equipment, call 0 810 64 64 64 (local call), 7:00 to 19:00, Monday through Saturday; or visit the website infomobi.com
See the Accessibility section of the RATP website RATP accessibility
Air France SAPHIR ServiceDGAC
Assistance service for disabled passengers; for information and reservations call 09 69 36 72 77.
(French Civil Aviation Authority)
For any questions on air transport, visit the DGAC website at: DGAC website
To know your rights when travelling by plane, the two documents below give current regulations and quality standards:
Download document " European Regulation (EC) no. 1107/2006 of 5 July 2006" (french)
Download document "Paris Aéroport quality standards regarding reception of and assistance to disabled and reduced mobility passengers" (French)