Air transport is a highly regulated sector offering numerous guarantees for your safety and to protect your interests in the event of delays, cancellation, etc.

Your travel conditions

From the time of booking, your travel agent must inform you of:
• The identity of the carrier operating the flight
• The identity of the carrier other than the one indicated on the ticket in the event of a change
• Details regarding change of aircraft, stops and transfers between airports during the trip


Cases involving compensation

Overbooking or cancellation

Under certain conditions, you are entitled to:

• reimbursement without penalty of the full fare, or travel at a later date at your convenience
• financial compensation from the airline in the event of denied boarding (€250 for flights up to 1,500 km, €400 for flights within the EU over 1,500 km and for flights between 1,500 and 3,500 km, €600 for flights in excess of 3,500 km)

Major delay

Major delay involves:
• 2 hours or more for flights of up to 1,500 km
• 3 hours or more for flights within the EU over 1,500 km and for flights between 1,500 and 3,500 km
• 4 hours or more for flights in excess of 3,500 km

Should you fall into one of these categories, you are entitled to immediate and full compensation for expenses involving snacks, meals and lodging if necessary.


For delays in excess of five hours:
You are entitled to: 
• reimbursement of your fare if you abandon your trip
• if applicable, full compensation for your return flight to your initial point of departure only if you abandon your trip

Access airlines directory
See the website of the DGAC (French Civil Aviation Authority) 

Boarding procedure