Have you lost a personal belonging 
when passing through one of our airports?

To find out which Lost Property office to contact, we need to know exactly where you lost your item. Please indicate where you think you lost your belonging.

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Where do you think you lost your belonging?

  • If you left a personal belonging on board

    An item found in an airplane is automatically handled by the airline that chartered this aircraft.
    To find out more, please contact your airline directly.

    For contact information, you can consult our airlines directory  

  • If you have lost your identity documents in our terminals

    Paris-Orly :
    For the pieces of identities forgotten on Orly only, contact: Orly Sud: 01 74 22 20 75 and Orly Ouest: 01 49 75 40 77


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12am and from 1 pm to 5 pm.
    Filling out the online form


  • If you have lost an item on route between the plane and the terminal

        (for example in the bus that collected/deposited you at the foot of the aircraft)
    In this case, a found item is automatically handled by the airline you used.

    To find out more, please contact your airline directly.
    For contact information, you can consult our  airlines directory  

  • If you lost an item in the baggage reclaim area

     

    • If you lost checked baggage that was not returned to you, please contact the baggage enquiries department of your airline.  Airlines directory 

    • If you lost another item or non-checked baggage 

    Contact the Paris Aéroport "Lost Property" department.

    Go to the "Lost & Found" desk in the concerned terminal :

    Paris-Orly:

    Hall 1, arrival level. Open from 7.00am to 4.00pm, every day.    
    Sign up on the lost & found website and report your loss on line:
    Fill out the online form


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12 am and from 1 pm to 5 pm.
    Fill out the online form


  • Undelivered bag

    The return of baggage in the baggage reclaim area is the responsibility of the airline handling that baggage

    To find out more, please contact your airline directly.

    For contact information, you can consult our  airlines directory  

  • If you lost an item in the terminal (outside the baggage reclaim area).

    Paris-CDG terminal 2:
    Shopping & services area, between the terminals A, B, C and D (near La Poste). Open from 9 am to 12 am and from 1 pm to 5.30 pm (except Tuesday from 1:00 pm to 5:30 pm).

        For example: Restaurants, bars, toilets, customs, check-in area, etc.:
    Please contact the Paris Aéroport "Lost Property" department.

    Go to the "Lost & Found" desk in the concerned terminal :

    Paris-Orly
    Hall 1, arrival level. Open from 7.00am to 4.00pm, every day.   
    Sign up on the lost & found website and report your loss on line:
    Fill out the online form


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12 am and from 1 pm to 5 pm.
    Fill out the online form


  • If you lost an item in a VIP lounge

     

        For example: Restaurants, bars, toilets, customs, check-in area, etc.:
    Please contact the Paris Aéroport "Lost Property" department.

    Go to the "Lost & Found" desk in the concerned terminal :

    Paris-Orly: 
    Hall 1, arrival level. Open from 7.00am to 4.00pm, every day.  
    Sign up on the lost & found website and report your loss on line:
    Filling out the online form


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12 am and from 1 pm to 5 pm.
    Filling out the online form


  • If you lost an item in a car park

     

        For example: Restaurants, bars, toilets, customs, check-in area, etc.:
    Please contact the Paris Aéroport "Lost Property" department.

    Go to the "Lost & Found" desk in the concerned terminal :

    Paris-Orly: 
    Hall 1, arrival level. Open from 7.00am to 4.00pm, every day.   
    Sign up on the lost & found website and report your loss on line:
    Filling out the online form


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12 am and from 1 pm to 5 pm.
    Filling out the online form


  • If you lost an item in a public transport

        (for example in the bus that collected/deposited you at the foot of the aircraft).

    In this case, a found item is automatically handled by the transport company you used, most often by the "Lost Property" department when there is one.
    To find out more, please contact your transport company directly (SNCF, RATP, Air France coaches, etc.).
    If you lost an item on board the CDGVal, ORLYVal or car park shuttles, please contact the Paris Aéroport "Lost Property" department.


    Go to the "Lost & Found" desk in the concerned terminal :

    Paris-Orly:
    Hall 1, arrival level. Open from 7.00am to 4.00pm   
    Sign up on the lost & found website and report your loss on line:
    Filling out the online form


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12 am and from 1 pm to 5 pm.
    Filling out the online form


  • If you do not know where you lost your item

     

        For example: Restaurants, bars, toilets, customs, check-in area, etc.:
    Please contact the Paris Aéroport "Lost Property" department.

    Go to the "Lost & Found" desk in the concerned terminal :

    Paris-Orly: 
    Hall 1, arrival level. Open from 7.00am to 4.00pm, every day.   
    Sign up on the lost & found website and report your loss on line:
    Filling out the online form


    Paris-CDG terminal 2:
    SNCF/TGV rail station, level 3, every day from 9 am to 12 am and from 1 pm to 5 pm.
    Filling out the online form

Good to know:

After 15 days, found items are sent to Service des Objets Trouvés de la Préfecture de Police de Paris (Lost Property department of the Paris Police Headquarters):
36 Rue des morillons
75732 Paris Cedex 15
France
Tel : +33 0 821 00 25 25 (€0.12/min)