Please read the following information to answer your most frequent questions. You may also contact our dedicated customer service by filling the form here or by téléphone +33 1 70 36 39 50 from abroad.
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Membership of the scheme

  • How can I join the My Paris Aéroport scheme?

    To join the scheme, you just have to set up a Paris Aéroport account.

    Membership is free and anyone can join.

  • What are the scheme’s benefits?

    Your benefits vary depending on your status. Find out about all benefits per status by clicking here.

Advantages

  • What are the advantages of the My Paris Aéroport loyalty programme?

    As soon as you sign up for the loyalty programme, you will receive extra special service and personalised care:
    •    Free high-speed Wi-Fi: enjoy premium Wi-Fi everywhere in the airport by connecting to "WIFI-LOYALTY-PROGRAM".
    •    Welcome gifts, 100 points pre-credited to your account and a 10% discount on weekend parking reservations.
    •    Permanent and exclusive discounts: a permanent 5% discount in partner shops and when you book your parking online.
    •    Earn points with every purchase: €1 = 2 points in our partner shops and when you book your parking online.
    •    Vouchers in exchange for points: 500 points = €5 to spend in our partner shops or €10 to spend when you book your parking online.
    •    Earn extra Flying Blue Miles: with the My Paris Aéroport loyalty programme, exchange your loyalty points for Flying Blue Miles.
    •    Exclusive privileges: all year long, you will be eligible for VIP sales and other exclusive offers.  
    Discover all the My Paris Aéroport loyalty programme advantages by clicking here.



  • Which shops are partners in the loyalty programme?

    Loyalty programme partner shops: BuY PARIS DUTY FREE (beauty, wine & spirits), BuY PARIS Collection (fashion), Relay, Air de Paris and Travel & Co. You can see a full list of the partner shops available in your departure or arrivals’ terminal in the “Shop&Dine” section of the application, or on our website.

  • Which stores at the airport offer the permanent 5% discount?

    Members of the loyalty programme enjoy a permanent 5% discount in the following shops:
    •    BuY PARIS DUTY FREE
    •    Relay
    •    Air de Paris
    •    Travel & Co

    This discount is also valid when you book your parking online using the application or our website: www.parisaeroport.fr

  • Which purchases qualify for the 5% discount?

    The 5% discount is valid for all beauty and alcohol purchases in BuY PARIS DUTY FREE stores, and all purchases made at Relay, Air de Paris and Travel & Co (excluding books and magazines, tobacco products, phone cards/credit, stamps and gambling/scratch cards and transport tickets). This discount cannot be combined with other discounts (except the loyalty vouchers).

     

  • How do I use my permanent 5% discount to book parking online?

    To take advantage of your car parking discount, open the Paris Aéroport application or visit the website, www.parisaeroport.fr. Then log-in to your personal account space by entering your username and password. The discount is automatically offered when you make the booking.
    If you have at least 500 points, you will be offered a voucher (immediate reduction) just before you pay, at the end of the booking process.
    Only parking sold online is eligible for the discount at this stage.


Earn and spend points

  • How do I earn points?

    You can earn points in our partner shops, every time you make a purchase in BuY PARIS DUTY FREE, BuY PARIS Collection, Relay, Air de Paris and Travel & Co, upon presentation of your loyalty card, which is available in the Paris Aéroport application. You can also earn points when you book your parking online using our mobile application or the website, www.parisaeroport.fr.
    €1 spent = 2 points earned (excluding books and magazines, tobacco products, phone cards/credit, stamps and gambling/scratch cards and transport tickets).


  • What can I do with my points?

    You can exchange your points for a voucher (immediate discount) every time you reach 500 points.
    500 points = €5 discount in partner shops (BuY PARIS DUTY FREE, BuY PARIS Collection, Relay, Air de Paris and Travel & Co).
    500 points = €10 discount when you book parking online.

  • How can I use my points?

    As soon as you reach 500 points:
    - Present your loyalty card (via the Paris Aéroport application) in partner shops when you make a purchase. Ask the sales person to use the points to give you a reduction.
    - To book parking online, first connect to your account in the Paris Aéroport application or the website, www.parisaeroport.fr. Then book a parking spot. You’ll be given the option to use your points when you confirm your shopping cart.


  • How long are my points valid?

    Your points balance is valid until 31 December, two years after the date on which you became a member of the loyalty programme. After this time, your points balance will be set to zero and any new points that you earn will be valid for a period of 36 months.



  • Where can I obtain my vouchers (immediate discount)?

    Vouchers (for an immediate discount) in the loyalty programme are virtual vouchers.
    Every time you reach 500 points, present your loyalty card in a partner shop and request an immediate discount (500 points = €5) at the time of purchase.
    When you book parking online using the Paris Aéroport application or the website, www.parisaeroport.fr, you will be asked automatically to use points to obtain a voucher (500 points = €10).

  • I booked parking online, but the points that I earned through my purchase haven’t been credited, why is that?

    Points earned when you book parking are credited when you leave the car park. You can check how many points you have pending in your account by clicking on your points balance.

  • Is it possible to combine several advantages in a single purchase (shop or parking)?

    It’s possible to make a transaction of points (earning or spending points) while also using the permanent 5% discount. However, the discounts offered in the programme cannot be combined with any other sort of discount or promotion (except loyalty vouchers).

  • Can I be reimbursed for a voucher (immediate discount) if I cancel a parking booking made online, or return an item that I purchased?

    No. Vouchers for an immediate discount cannot be reimbursed, either in euros or points.

  • I forgot to show my loyalty card at the till, can I have my points credited later?

    You can use the contact form (in the “Contact” section of the Paris Aéroport application) to send us a copy of your receipt. Our customer services staff will credit the points to your account.

My Space account

  • If I forget to show my membership card at the checkout, how do I register my points later?

    You can use the contact form to send us a copy of your receipt and our customer service will credit your points to your account.

  • If I forget to show my membership card at the checkout, how do I register my points later?

    You can use the contact form to send us a copy of your receipt and our customer service will credit your points to your account.

  • If I forget to show my membership card at the checkout, how do I register my points later?

    You can use the contact form to send us a copy of your receipt and our customer service will credit your points to your account.

  • If I forget to show my membership card at the checkout, how do I register my points later?

    You can use the contact form to send us a copy of your receipt and our customer service will credit your points to your account.

My account

  • Where can I find information about my points and my trips?

    You will find information about your points and trips in your personal account space.

  • How can I edit the personal information in my account space?

    You can edit all your personal information in the “My profile” section of your account.

  • I can’t remember my log-in information, what should I do?

    You can retrieve your log-in details by clicking on the “lost password” link and entering the email address you used to create your account. You will receive an email of confirmation that allows you to reset your password.
    If you don’t know which email address you used, please contact our customer service staff by phoning 3950.