Information desk

In each terminal, in the public area, Paris Aéroport staff is standing by to provide information and guides, maps of the airport, tourist information, etc.

Open every day between the first and the last flight of the day, the Paris Aéroport information desks are located in every terminal, in the departure and arrival halls in the public areas.

Our staff is standing by to ensure your comfort: 

  • answering questions regarding the airport services and facilities 
  • providing flight information, both outbound and inbound 
  • directing you to your travel agent or your airline
  • indicating the forms of transport to reach Paris, etc.

Equipped with tablets and netbooks, our agents patrol the most sensitive areas to provide live information for all flights, boarding gates, any delays, etc.

The information desks can supply you with tourist guides and practical information documents such as maps of the terminals, service guides, etc. Just take one or ask our staff. 

The information desks also have special areas for the reception of persons with reduced mobility. Remember to notify your assistance requirements at least 48hrs before your flight.

  • Paris-Orly

    South terminal
    Gates A & L - level 0

    West terminal
    Level Arrivals, close to gates 1 & 2
    Level Départures, close to Orlyval station


  • Paris-Charles de Gaulle

    Terminal 1
    Gate 2, niveau Départures
    Gate 36, niveau Arrivals

    Terminal 3
    Entrance hall Départures
    Entrance hall Arrivals

    Terminal 2A
    Gate 6

    Terminal 2C
    Gate 6

    Terminal 2D
    Gate 6

    Terminal 2E
    Gate 6, level Départures and Gate 8 level Arrivals

    Terminal 2F
    Gate 7 niveau Départures and level Arrivals

    Terminal 2G
    Public Hall
     

Family services