Engagements Passagers

Tokens of our affection, our pledge to passengers

The time spent at an airport is liminal. Seemingly suspended in time, your experience at an airport exists within a space-time that is distinctly separate from the rest of your day.
For you, we make this “space and time” optimal, secure, uncomplicated, entertaining...even astonishing.

Our pledge is to help you manage your time, entertain you, get to know you, make you feel secure and amaze you.

Helping you manage your time

Optimal wait times: wait times before security controls do not exceed 10 minutes*, and we keep you informed of your delay in real time.

Digital airport: Accessing our airports, booking a parking space, finding a gift... Everything is as easy as a child's game with our new website and our mobile application.

Le Bus Direct: Paris Aéroport has joined with Kéolis to improve travel between its airports and Paris by launching Le Bus Direct, a premium service supplementing the Roissybus and Orlybus lines.

*In 90% of cases.

Entertaining you

Shopping: the best that Paris has to offer is available in our airports’ 280 shops.

Comfort: for long periods between connecting flights, come discover the offers available in our “Instant Paris” (Parisian Moment) Lounge, including hotels, restaurants, relaxation services…everything you need to recharge your batteries before continuing on your journey.

Making you feel secure

Security: 5,000 professionals dedicated to air transport security.

Surveillance: 8,400 cameras enable us to monitor all of our facilities 24/7.

Recognize you

Whoever you are: our free Loyalty Programme is open to everyone. The more you travel, the more premium benefits you get.

Whatever your question is: 5,000 people are here to greet you, answer your questions, and guide you throughout your stay.

No matter where you come from: information in our airport terminals is accessible in 11 languages (on our website, on the Paris Aéroport application and on our Wi-Fi portals accessible in the airport terminals).

Providing you with amazing experiences

Culture: the best culture has to offer is available throughout our airports, making it easy to include this element in your trip. Enjoy a unique cultural experience in the Espace Musées or download the application Paris Worldwide, your go-to guide for your trips, visits and weekends departing from the Paris airports.

Expertise: discover luxury goods and brands and the best vintages our vineyards have to offer in our shops.

#Parisvousaime