Constantly improvement of the quality at each stage

Paris Aéroport aims to become one of the top European benchmarks in terms of customer satisfaction by 2020. 
Paris Aéroport has placed this aim at the centre of its corporate vision.

The figure: 3300 voluntary employees within the program Airport Helper, the program of reception) and assistant to the passengers in 2017.

Source :

Passengers expect punctuality, a smooth, problem-free and entertaining journey through the airport and top quality reception from Paris Aéroport.
To provide them with this positive experience, Paris Aéroport is constantly improving the quality at each stage of their journey through the airport, whether they are departing, arriving or transferring.

The figure: 91.2 % it is the temporary rate of satisfaction in 2016.


Group and strategy