Our top-notch consulting expertise enables you to leverage assets, ROI and performance, through both aero & non-aero revenues. Their mission also encompasses OPEX optimization and CAPEX strategy formulation.
Our asset management solutions
Air Service Development
/ Great airports follow one roadmap to increase their connectivity /
Groupe ADP Air Service Development, a key expertise for your airport's expansion
Air Service Development is a strategic process that creates added value and benefits for all stakeholders. With our solid experience in this field, our dedicated teams are at your service to provide you with advices to increase connectivity and support towards your airport needs to ensure its growth.
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Mastering this air service development process allows you to:
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Maximize your airport revenues
both aeronautical and non-aeronautical, while mitigating the risks thanks to a variety of client airlines and destinations.
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2
Develop the local tourism industry
which will ensure you will receive a sustained flow of visitors.
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3
Generate positive externalities for your airport's territory
that will attract interest and flourish the economy for the benefit of the public and private sectors.
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1
Maximize your airport revenues
both aeronautical and non-aeronautical, while mitigating the risks thanks to a variety of client airlines and destinations.
![]()
2
Develop the local tourism industry
which will ensure you will receive a sustained flow of visitors.
![]()
3
Generate positive externalities for your airport's territory
that will attract interest and flourish the economy for the benefit of the public and private sectors.
Why our air service development is the most recommended for your airport/destination?
You take advantage of a typical on-off service
Our offer is based on a robust methodology that uses advanced innovative tools and considers a holistic approach to develop your traffic needs, covering all aspects of Air Service Development.
1. Market assessment and analysis such as
benchmarks, identification of major trends
or complete surveys in respect of tourism, destinations,
tariffs, and incentive schemes.
2. Strategy definition Identification of routes
opportunities, relevant candidates airlines or levers
to attract more traffic.
3. Roadmap design Annual roadmap of meetings
with airlines and tour operators at their HQ
or during events.
4. Traffic business plan passenger and cargo
forecast based on industry best practices
(boom-up and top-down methodologies).
You get the best of our long-term support
In addition to the foregoing benefits of boosting your air traffic, we can assist you in building and/or consolidating your Air Service Development team. The most relevant processes and forms of organization will then be defined to maximize its operational efficiency. This offer includes the talent staffing and, according to the team experience, a tailor-made training service.
Bringing you 20 years experience improving destination connectivity
Groupe ADP manages 28 airports around the globe. We have expertise in developping all kinds of traffic (Business, Leisure, VFR) for every types of airports or cluster of airports (from small and medium sizes’ airports to major international hubs) and recently for two airports - outside of Groupe ADP - one in North America (<30 MPax) and one in Africa (<5 MPax). We can offer you direct access to all major carriers (700+) and tour operators (1000+) worldwide.
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Ground handling
/ Equiping for operational excellence /
Groupe ADP ground handling service, key expert advise to keep your airside area operating smoothly
In addition to high safety and quality levels, the availability of an efficient
ground handling is a key factor for any airport operations.
As ground handling is directly linked to airside safety, a well composed ground handling service ensures you achieve the satisfaction of your customers (both airlines and passengers) as well as overall airport operational efficiency.
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Ground handling involves intensive man-power. The turnover of staff and training requirement to maintain safety and quality are critical challenges.
To face this challenge, Groupe ADP's Ground Handling consulting service offers the following:
1. Due diligence of in-house ground handling (airport or airline)
Organizational structure / Operational processes / Safety performance
/ Resource management (shift, allocation) / Revenue management /
Cost structure review
2. Contract and SLA (Service Level Agreement) review
Review ground handling contracts & SLA and related invoicing
process / Analyse revenue leakage / Service quality review and KPI
management
3. ISAGO certification support
4. Ground handler management
Tender / Quality (SLA, KPI & audit) / Safety / Interconnected ground
handling
Why our Ground Handling service methodology is the most recommended for your airport?
You get a 100% independent review of your ground handling activity
We
independently audit and monitor the current
situation to identify weaknesses, opportunities
and/or develop recommendations for further
improvements.
You streamline and optimize your operational process from A to Z
From tender management to quality review and management, to organizational structure and safety performance, our comprehensive appraisal of all your airport’s ground handling operations ensures an optimized airside process (POC).
You keep costs and revenues under control
When it comes to resource management, invoicing process and revenue management, our offer includes a full review of your cost structure and a deep analysis to spot any possible revenue leakage.
You get credentials and similar services
ISAGO certification, Tender management, Safety audit (AMM), Carve out assessment.
Groupe ADP, carefully handles your airport's quality of service
As the leading worldwide airport operator, Groupe ADP addresses the entire airport operation processes and has extensive experience with various types of ground handling service providers (from in-house, airline’s subsidiary to independent entities). Therefore, our in-depth understanding of industry needs, trends and operational experience enables us to deliver the most adequate support tailored to the client’s needs.
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Extra Aeronautical Revenues
/ Customer experience and economic performance /
Get the most out of your facilities for customer experience and economic performance
Groupe ADP’s mission is to be a world leader in hospitality, innovation and customer experience. We are pioneers in our vision and approach towards extra aeronautical activities.
Our global presence, through our service companies and subsidiaries spread over 90 airports in 29 countries, means we are able to deliver solutions that fit every market condition, while maintaining world class economic performance and customer satisfaction.
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An unrivalled range of expertise in hospitality management
1. Thanks to its know-how transfer tools, procedures and documentation
Developed for franchise, technical assistance, and consulting platform.
2. Among its specialized entities
Food and Beverage, (BTA), Duty Free (ATU), Lounges (TAV Operation Services), Franchise (Extime)
Optimizing extra aeronautical revenue for customer experience and economic performance
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Align business strategy with airport strategy
We study your context, we understand your goals to elaborate and implement the best
roadmap
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Improve customer satisfaction
We enhance passenger travel experience through a global approach of airport management
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Boost profitability
We ensure value creation at every step of the passenger journey
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Align business strategy with airport strategy
We study your context, we understand your goals to elaborate and implement the best
roadmap
![]()
Improve customer satisfaction
We enhance passenger travel experience through a global approach of airport management
![]()
Boost profitability
We ensure value creation at every step of the passenger journey
Group ADP's threefold offer
We support
Commercial strategy, retail and F&B, advertising, car parking and quality of service, technical assistance and consulting services, all forms part of the portfolio.
We operate
We operate travel retail companies in 20+ airports, more than 200 F&B units and 65 lounges in 34 airports.
We build partnerships
Groupe ADP is reinventing travel hospitality and retail experience through its franchise Extime, bringing value to its partners and customers. With Extime, Groupe ADP hospitality brand, the airport experience is transformed. Excellence in service, in design and in the commercial offer, turns the stay at the airport, irrespective of the duration, into a sensational time to remember.
Groupe ADP, carefully handles your airport's quality of service
Groupe ADP is recognized for its ability to develop tailor-made solutions to meet the needs of each of the airports in which it operates. To this effect, Groupe ADP can mobilize resources at various levels from a unique pool of experienced professionals, carefully chosen from its 20,000+ employees that are located in its airports in France and worldwide.
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