Designing the airport of the future
Smart airport encompasses the concepts of the Smart City, the Smart Building and Industry 4.0. The challenge is centred on data and the sharing of information between the various stakeholders in airport operations in order to optimise operational performance and service quality.
Today's airport gives travellers the experience of actually being "in the city" with spaces for gathering, entertainment, personalised information, etc.
The optimisation of airport operations (comfortable temperature, lighting, etc.) through the installation of thousands of sensors in our facilities.
The daily management of industrial processes, such as the handling of thousands of pieces of luggage that come through our airports every day.
Our other tests
Security is not something that can be compromised on. Airport authorities need to adapt quickly to new legislation requiring the implementation of new processes or the use of new technologies, all while maximising comfort and fluidity.
In 2016, Groupe ADP plans to set up a "Lab"-type space to test new procedures and equipment outside of operations before implementing them in real situations. This test area would be a place for collaboration between the various airport security stakeholders: industry, competent authorities, security providers, and the airport.
As part of its public service mission, Groupe ADP must provide the services and infrastructure necessary for the smooth running of air transport activities. As such, Groupe ADP will evaluate a facial recognition solution using images captured by video surveillance cameras. The testing, which is expected to take place in the first half of 2017, consists of capturing images with video surveillance cameras and matching them to a database of faces in order to measure the level of recognition. These faces will be of willing Groupe ADP employees only.
In accordance with the authorisation granted by the French Data Protection Authority (CNIL), no other faces will be included in the database that could allow recognition. In addition, alternative routes will be available for people who wish to bypass the cameras being used for the experiment.
Since early 2015, Groupe ADP has been offering employees and visitors an immersive 360° experience in the reception hall of its head office. This installation was tested by visitors at Groupe ADP's stand at the Futur en Seine 2015 digital festival. The enthusiasm generated encouraged the Innovation Hub to continue brainstorming ideas and to potentially offer passengers the chance to dive into 360° immersive video environments in boarding lounges from 2016.
Groupe ADP is continuing its research into a reliable automatic translator that can be used in airport environments, to better assist its passengers.
Wifi on shuttles
Following a technically successful trial in the first half of 2014 on a shuttle bus providing connections between terminals, Groupe ADP is planning to roll out the Wi-Fi service on all new buses currently on order. By offering free Wi-Fi on board its connecting shuttles, Groupe ADP will be able to guarantee a "connected" transfer for all its customers by allowing them to surf the Internet or use the My Paris Aéroport app to obtain information on flights and services at any time.
Smart lighting on aircraft stands
Groupe ADP and Amsterdam-Schiphol are testing smart lighting on aircraft stands at CDG and Amsterdam. LED technology is gradually replacing high-pressure sodium floodlights to illuminate the tarmac. Its performance allows precise and instantaneous control of the lighting level.
It is now possible to modulate the lighting of aircraft stands according to the different phases of the aircraft's handling. This reduces energy consumption and improves the conditions of personnel working around the aircraft, all while respecting safety and security requirements.
A world first: two major airports simultaneously held a Hackathon in June 2015. The intention was to have students and young freelance entrepreneurs develop apps offering new services to passengers. The theme proposed concerned the entire passenger journey. Today, Paris Aéroport is now helping the teams to finalise their project with a view to launching it later on.
Passenger flows through terminals are dense, with successive checkpoints to pass through (check-in, border control, security, boarding, etc.). Poor planning can lead to congestion, which impacts punctuality and customer satisfaction.
Groupe ADP has tested and launched multiple technological solutions, such as camera-based passenger counting and boarding pass scanning. Other tests are still underway to improve the control of passenger flows, in order to improve planning, understand passenger behaviour, and gauge the resources needed.
Wi-Fi technology is currently being tested in some of Paris-Charles de Gaulle's terminals for this purpose.
Groupe ADP is testing beacon solutions for various uses. A POC for the general public was carried out in 2014 with the My Airport mobile app (changed to My Paris Aéroport in April 2016). It consisted of sending contextual guidance and information messages to passengers. Beacons were also installed in the Business area at Paris-Orly West to encourage networking. Also in 2014, Groupe ADP tested a tool for the operational teams to improve services offered to passengers with reduced mobility. These beacons helped to pinpoint the location of each passenger and their handler, which led to major gains in efficiency in terms of staff assignment. Link-ups also enable Groupe ADP to carry out precise monitoring of the performance of the service.
"Find my transport" kiosks
Groupe ADP has set up innovative interactive kiosks in its terminals to provide passengers with information about transport options. Simple and intuitive, these kiosks allow passengers to find the mode of transport best suited to their situation and needs. The test phase began at Paris-Orly's West terminal in 2013 with three kiosks, which were used more than 20,000 times in the first three months. Since then, the service has been rolled out at Paris-Charles de Gaulle and Paris-Orly.
Mobile tools for customer advisors
A specific mobile tool, Prima, has been developed for Groupe ADP customer advisors. These advisors, previously based at reception desks, now move around the terminal to welcome customers and provide them with information. The mobile device gives them access to the entire database of information (flights, services, transport to leave the airport, etc.) so they may provide each customer with relevant and comprehensive information.
3D visualisation tools for operations
In operations, "field" and "real time" views are essential for anticipating situations which might deteriorate and taking action before they happen. A mobile tool, used on a tablet computer, has been developed to allow operations managers to have an augmented 3D view of installations with all the field data: passenger counts and waiting times at check points, surveillance cameras reports, availability of electromechanical equipment (lifts, escalators, etc.), and detailed information about flights. This tool is also collaborative, as it allows users to communicate much more quickly than by telephone. Vasco is currently being used at Paris-Orly and Paris-Charles de Gaulle.