Paris Aéroport

To ask for advice, find out more about our reception and assistance service or make a suggestion, you may contact us by e-mail, telephone or post.

By mail
To contact the Customer Information Service by e-mail, please fill in this form 

By telephone, call 39 50*
Line open 24/7.
*€ 0.35 incl. tax/min. from landlines in mainland France. Additional fees may be charged by your local telephone operator. From abroad call +33 1 70 36 39 50.

By post
Paris Aéroports de Paris
Service Relations Clients
1 rue de France
BP 81007
95931 Roissy Charles de Gaulle Cedex


Public transport

STIF information service (Ile-de-France transport authority) 
For information on transport in Ile-de-France and network accessibility equipment, call 0 810 64 64 64 (local call), 7:00 to 19:00, Monday through Saturday; or visit the website 

See the Accessibility section of the RATP website RATP accessibility  

Air transport

Air France SAPHIR Service
Assistance service for disabled passengers; for information and reservations call 09 69 36 72 77.

DGAC  (French Civil Aviation Authority)
For any questions on air transport, visit the DGAC website at: DGAC website  (french)


Your rights

To know your rights when travelling by plane, the two documents below give current regulations and quality standards:
Download document " European Regulation (EC) no. 1107/2006 of 5 July 2006" (French text)
Download document "Paris Aéroport quality standards regarding reception of and assistance to disabled and reduced mobility passengers" (French text) 

People with reduced mobility