Updated on 17/01/2021

Covid-19: Information to passengers



Since the outbreak of the Covid-19, Paris Aéroport staff is on duty everyday to welcome, inform and give orientation to all our valued customers. 




Sanitary measures: specific informations


Several exceptional measures have been adopted at Paris-Charles de Gaulle and Paris-Orly to protect you and guarantee you a safe trip. To consult our sanitary measures click here





Wearing a mask, using a hydro-alcoholic gel, greet one another without physical contact, taking your temperature: Paris Aéroport has put in place measures to ensure that you are travelling in complete safety.




Access conditions to airports


Useful informations


Travelling on French territory
 is possible without any restrictions throughout the day. However, from 16 January 2021, between 18.00 and 6.00, a night curfew is in place. Travelling is limited to only those imperative and professional reasons authorised by the French government.

If you have to travel from France
, you must have a proof of travel (plane ticket or train ticket) and the official travel authorisation downloadable from the French Ministry of the Interior website. For all business travels, a document from your employer is also required. Please note that any violation of travel bans is subject to a 135 euro fine.




By local administrative decision, only passengers, as well as people accompanying children traveling alone or under 18, people accompanying passengers with disabilities or vulnerable people, can can have access to the Paris-Charles de Gaulle and Paris-Orly airports.




Travelling from Paris: departing and connecting passengers


Passengers from Paris


Before travelling abroad from Paris, you must check with your airline company and the public institutions (embassies, consulates, etc.) if specific measures are required. In case of cancellation, modification or postponement of a trip, contact your airline or tour operator directly. 

Airlines will also inform you of any restrictions in the country of arrival. Passengers are refused boarding if there are restrictions in the country of destination. 

All the informations Paris Aéroport provides to date are only indicative.


Useful informations


Until further notice, the French State advises not to travel abroad (outside the European Union) due to travel restrictions and measures taken by some countries at often very short notice (interruption of air links, ban on entry into the country, compulsory quarantine, etc.).

If you have to travel, 
a sworn declaration stating that you are not showing symptoms of Covid-19 infection is required for all air travel, regardless of the destination. This document must be given to your airline company when you board the plane.

Paris Aéroport has also set up two Covid-19 testing centers at Paris-Charles de Gaulle and Paris-Orly airportsDeparting passengers must take an appointment online (doctolib.fr). Results will be guaranteed within 48 hrs maximum (RT-PCR test).





Covid-19: two screening centers on departure in Paris-CDG and Paris-Orly


Departure terminals


Some terminals at Paris-Charles de Gaulle and Paris-Orly airports are temporarily closed.

Airlines must consequently reorganise their operations. In the same way, these same airlines are today forced to adapt their flight schedules to the travel restrictions set by the States they operate in. 

We invite you, before your departure, to consult the flight schedules and to contact your airline company for information on the current status of your flight.


Paris-Charles de Gaulle airport
Only terminals 2A, 2E and 2F are open until further notice.


Paris-Orly airport
Only Orly1 and Orly3 are open until further notice.



Passengers connecting in Paris


Paris airports are open and welcome connecting passengers between flights. 

You must get tested before traveling as they will not be able to get tested during their transfer if a RT-PCR test is required by your final destination.

Integrated transfer (one single booking reference)

Your luggage will be transferred automatically by your airline from check-in until final destination.

Your are entitled to remain airside to transfer. Follow the yellow transfer signs indicating your next departure terminal. You must possess and be able to show all necessary travel documents for your entry for your final destination (including a possible RT-PCR test, if required by your final destination, as you will not be able to carry your test out during the transfer at Paris Aéroport).


Self-connecting (two booking reference numbers, booked with two separate tickets)

You must fulfil all entry conditions on the French territory and be able to present all relevant documents, in order to collect your luggage and check it in with your next airline.

If you do not meet all requirements to enter the French territory, you will have to remain airside, and contact as soon as possible both airlines to make sure your luggage are rushed onto your next flight (including a possible RT-PCR test, if required by your final destination, as you will not be able to carry your test out during your transfer at Paris Aéroport).




Travelling to Paris: arriving passengers


I am travelling from Europe



Useful informations


The borders inside the Schengen area are open to European citizens. 
However, due to sanitary measures, all flights coming from the Schengen area are controlled by the Border Police (PAF) on arrival.

At last, all persons wishing to travel to Corsica from 19 December to 8 February included must have taken a -72h test (RT-PCR) before departure

From Monday 18 January, people from European countries (Member States of the European Union as well as Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and the Vatican) are allowed to enter into French territory without restrictions. They are also exempt from quarantine on arrival in France. 

Please note that a EU legal framework will be finalised soon to introduce some restrictions, in particularly testing obligations. In the same way, some restrictions can be applied in other cases. For good reason, some countries in the European area have decided not to follow the European Commission's recommendation to open their internal borders. 

United Kingdom:  Until further notice, all passengers over 11 years old travelling from the UK must show a negative RT-PCR test on boarding in addition to the usual sworn statement. Also, passengers will be required to provide a sworn undertaking that they will isolate themselves for 7 days once in France and then re-test RT-PCR for a second time at the end of the 7-day period.




I am travelling from abroad (outside the EU and Schengen area) 


From Monday 18 January 2021, all passengers over 11 years old, travelling from a foreign country outside the European Union, must show a negative RT-PCR test of -72h (except for connecting passengers whose final destination does not require a test) on boarding for France, as well as a sworn statement undertaking to remain in isolation for 7 days once in France, then to repeat a second RT-PCR test at the end of this period of seven days.

If you have an urgent journey or if the country of departure does not provide an RT-PCR test, a travel pass, delivered by the French embassy or the consulates general in the country on departure, will allow you to be tested on arrival in France. Passengers must then remain in isolation for 7 days in an establishment determined by the French authorities.

To travel to France, you will also need to complete and carry two documents with you on your journey:
- a certificate of international travel to metropolitan France to be presented to your airlines before boarding. 
- a declaration on honour that you do not have symptoms of Covid-19.

Without a -72h RT-PCR test, in order to prove that you are not carrying the virus, or without a laissez-passer, and the two documents above, it will therefore no longer be possible to leave for France.





I am travelling to & from Overseas France



 

Guadeloupe, Guyana*, Martinique, Mayotte*, New-Caledonia*, French Polynesia*, Reunion island, Saint-Martin, Saint-Barthelemy, Saint-Pierre-et-Miquelon, Wallis and Futuna* 


From now on, only a negative RT-PCR test (and no longer antigenic), performed less than 72 hrs before the flight, will be required on boarding for all flights in the French Overseas Territories for all passengers over 11 years old. Passengers with a positive result will not be allowed to board.

In addition to the sworn statement of absence of symptoms at the Covid-19, passengers will also have to commit, through a derogatory travel certificate, to isolate themselves for 7 days and to redo a second RT-PCR test at the end of this seven-day period. 


* For French Guiana, Mayotte, New Caledonia, French Polynesia and Wallis and Futuna, the above measures do not apply as the local authorities have already taken specific measures. For all these destinations, a mandatory reason for travel must be justified.
For French Polynesia, you must also present the registration receipt you will find here as well as an Electronic Travel Authorization (ETA) for transit to Vancouver
.






Services available in our terminals



Find the list of shops, boutiques and restaurants currently available at Paris-Charles de Gaulle and Paris-Orly




Change or cancel an online service booked on parisaeroport.fr


In order to change or cancel a service booked online* on our website parisaeroport.fr (car park, luggage services, public transport, sightseeing tickets): 

• Visit parisaeroport.fr and access your personal account
• Log into your personal account
• Access the dedicated service “Manage my bookings” to cancel any coming booking

* Please, have a look to our special terms and conditions for online reservation services (car parks and online services).


Changing a service booked online on parisaeroport.fr is not possibile. Should you wish to change or postpone your online reservation, please proceed to the cancellation of this service and make a new online reservation for the appropriate dates.


Car park booked online at Paris Aéroport

The Customer may cancel a Reservation, using the "My Account" personal space on the Paris Aéroport Website or the Paris Aéroport Application, up to 6 hours prior to the scheduled date and time of entry to the car park, at no extra charge. He will then get a full refund of the price paid. This refund will be transferred to the account associated with the card used to make the Reservation, no later than 48 hrs following the cancellation. The Customer may not cancel a Reservation less than 6 hrs prior to the scheduled date and time of entry to the car park.

If the duration of your booking on one of the car parks at Paris-Charles de Gaulle and Paris-Orly is exceeded due to a cancellation or a delay of your flight to Paris:
• Your vehicle will be able to stay at its place until your return.
• Contact the duty officer from the intercom located on the ticket machines or at the exit barrier: he will be able to advise you and help you leave the car park.
• If necessary, please use this online form to send proof of delay and booking information to our customer service department who will be able to study your situation and get back to you directly.

Luggage services booked online


• Luggage storage (Bagages du monde) : Free cancellation up to 24 hrs prior to your arrival. Click here

• Luggage protection (Safe Bag) : Free cancellation up to 6 hrs prior to your arrival. Click here

• Luggage Home Delivery (Bagages du monde) : You can cancel your order up to 6 hrs before your baggage is handled by our services. If you want to amend your order, you should cancel your initial order–free of charge–and place a new order. After this deadline you will be billed for any cancelled order, including if it is replaced with a new order. Click here


Public transport or sightseeing tickets 

Free and possible cancellation from your personal account up to 48 hrs before the scheduled time of withdrawal at the tourism information point Visit Paris Région. 

Our online services

A flight or a travel package booked on MisterFly, a service booked online on parisaeroport.fr

You have made a booking* on misterfly.parisaeroport.fr (flight, travel, hotel, car rental, etc.): click here.

* Please, have a look to MisterFly special terms and conditions.