Special terms and conditions for online reservation services
General Terms and Conditions of Use of the parisaeroport.fr website
AÉROPORTS DE PARIS is a French limited company with a capital of EUR 296,881,806, having its registered office at: 1 rue de France, 93290 Tremblay-en-France, France, registered with the Bobigny Trade and Companies Register under SIREN number 552 016 628.
AÉROPORTS DE PARIS is responsible for equipping, operating and developing the Paris-Charles de Gaulle, Paris-Orly and Paris-Le Bourget Airports as well as the civil airports situated in the Paris region, in accordance with Article L. 251-2 of the French Civil Aviation Code.
As part of its activity as an airport operator, AÉROPORTS DE PARIS offers the public which uses said airports ancillary services. These General Terms and Conditions govern the services proposed by AÉROPORTS DE PARIS on the parisaeroport.fr website (hereinafter the “Services”).
Article 1 – Definitions
The terms below, used in these General Terms and Conditions and the Special Terms and Conditions, have the following meaning:
"Bank Card" means any card, issued by a credit institution or financial institution which is a member of the EIG Cartes Bancaires, used to make remote payment for the Services. eCBs are not accepted.
"General Terms and Conditions" means these General Terms and Conditions of Use of the website parisaeroport.fr.
"Special Terms and Conditions" means the Special Terms and Conditions of Use applicable to each Service proposed by AÉROPORTS DE PARIS.
"Personal Account" means the page accessible on the parisaeroport.fr. website after the User enters its log-in details, summarising all of the User’s personal information.
"Registration Form" means the form containing the User’s personal data and choices regarding payment methods.
"Partner" means any service provider which has entered into an agreement with AÉROPORTS DE PARIS to offer its Services on the parisaeroport.fr website.
"Party" means the User or AÉROPORTS DE PARIS individually and the “Parties" means the User and AÉROPORTS DE PARIS collectively.
"parisaeroport.fr. website” means the website accessible at the URL address http://www.parisaeroport.fr, which groups together the Services offered by AÉROPORTS DE PARIS and its Partners.
"Service" means any service offered by AÉROPORTS DE PARIS or one of its Partners on the parisaeroport.fr. website.
“AÉROPORTS DE PARIS Service(s)” means any Service offered by AÉROPORTS DE PARIS
"User" means any adult individual with the legal capacity to enter into a contract or any entity which registers, after reading and accepting these General Terms and Conditions and the Special Terms and Conditions, browses, familiarises itself with the Service offers, books, orders and/or purchases one or more Services offered on the parisaeroport.fr website.
The terms set out below have the same meaning whether they are used in the singular or plural.
Article 2 – Scope of application
AÉROPORTS DE PARIS reserves the right to modify these General Terms and Conditions in full or in part.
The conditions applicable to each AÉROPORTS DE PARIS service are those set forth in these General Terms and Conditions of Use, completed by the special terms and conditions of use for online booking services
In the event of a contradiction between any of the provisions of the General Terms and Conditions of Use and the Special Terms and Conditions of Use, the terms of the Special Terms and Conditions of Use will take precedence.
The conditions applicable to the Services proposed by the Partners are fixed by the Partners.
Article 3 – Registration conditions
Use of the parisaeroport.fr. website and access to Services are reserved for Users which have registered and created a Personal Account on the parisaeroport.fr website.
3.2 Creation of a Personal Account
In order to create a Personal Account granting access to the Services, the User must fill out the Registration Form accessible under the "My account" section of the parisaeroport.fr. website.
The User undertakes to fill out all the mandatory fields of the Registration Form and communicate accurate, comprehensive and valid information to AÉROPORTS DE PARIS. Otherwise, AÉROPORTS DE PARIS reserves the right to delete the User's Personal Account.
The User undertakes to inform AÉROPORTS DE PARIS of any change which has a bearing on the accuracy of the information communicated.
3.3 Log-in details
In order to create a Personal Account, the User is asked, on the one hand, to provide log-in details composed of a Username and a confidential code, and, on the other hand, to register a valid email address.
AÉROPORTS DE PARIS reserves the right to request the User to modify its log-in details, particularly for statutory, technical or security-related reasons.
Log-in details are strictly confidential and for personal use. For this reason, the User undertakes not to communicate these details to anyone, in any manner whatsoever. The User alone is liable for their safekeeping and the acts and actions of anyone using its Personal Account, even without its knowledge.
The User is responsible for the use made of its Personal Account. Any log-in, order for Services or transfer of data made from the latter will be deemed to have been made by the User and it will bear full responsibility.
In case of loss or theft or misappropriation of Log-in details by a third party, the User undertakes to immediately notify AÉROPORTS DE PARIS by writing to the address: https://www.parisaeroport.fr/en/passengers/services/claims-litigation/contact-form
Aéroports de Paris SA
Direction de la Communication – Pôle Médias & Réputation
1 rue de France
3.4 Deletion of a Personal Account
In the event of a breach by the User of these General Terms and Conditions and/or Special Terms and Conditions applicable to the Service subscribed by the User, AÉROPORTS DE PARIS reserves the right to, unilaterally and without any compensation, delete the User's Personal Account, after formal notice sent to the User by email which has remained without effect for forty-eight (48) hours as from receipt thereof.
Article 4 – Right of withdrawal
The conditions governing the right of withdrawal which can be exercised by a User with the capacity of consumer within the meaning of the French Consumer Code, or, as may be relevant, the absence of such a right, are specified for each Service in the Special Terms and Conditions specific to this Service.
Article 5 – Financial provisions
The tariffs of the Services are indicated in euros, inclusive of all taxes. The Service provided is invoiced in accordance with the tariff in force at the time of subscription of the Service.
Payment methods are specific to each Service and are governed by the Special Terms and Conditions of Use of the concerned Service.
5.3 Secure payment
AÉROPORTS DE PARIS has entrusted the management of remote payments by Bank Card for AÉROPORTS DE PARIS Services to the bank BNP PARIBAS.
The online payment of AÉROPORTS DE PARIS Services is made via the secure remote payment system by Bank Card Merc@net which is based on the use of S.S.L encryption and data transfer technology. All data collected during the remote payment transaction is immediately encrypted (in SSL mode) and recorded on the BNP PARIBAS secure payment server. This is the case 24/7. This data is only known by the servers of the bank BNP PARIBAS.
Pursuant to the French Data Protection Act No. 78-17 of 6 January 1978, the User is entitled to access or request rectification or erasure of data collected during the remote payment transaction by BNP PARIBAS, personal data processing manager created from said information.
The User is notified that the provisions related to the fraudulent use of its Bank Card are those arising from the agreement signed between the User and the bank which issued said Bank Card.
Article 6 – Storage of personal data
AÉROPORTS DE PARIS undertakes to respect the laws and regulations in force regarding the protection of privacy.
The personal data communicated by the User when creating a Personal Account is required to open a Personal Account and subscribe Services. This personal data is confidential and will only be used for the management of the Personal Account.
The User can choose to receive promotional emails from AÉROPORTS DE PARIS’ business partners when creating its Personal Account or by changing the settings after creation thereof. AÉROPORTS DE PARIS undertakes not to disclose the User’s personal data to third parties without the User’s consent.
The User can choose to delete its Personal Account. In this case, no personal data will be stored by AÉROPORTS DE PARIS other than the data required to allow AÉROPORTS DE PARIS to respect its legal obligations.
Pursuant to the French Data Protection Act No. 78-17 of 6 January 1978, the User is entitled to access or request rectification or erasure of its personal data. The User can exercise this right by writing to PARIS AÉROPORT – DMCE 2 - 291, Boulevard Raspail 75 PARIS CEDEX 14.
Article 7 – Intellectual property
The images, text, programmes and other components of the website are protected by intellectual property rights. Any total or partial representation of the parisaeroport.fr website and its contents, by any method whatsoever, without the prior express consent of AÉROPORTS DE PARIS, is forbidden and constitutes an infringement within the meaning of Articles L. 335-2 and following of the French Intellectual Property Code.
Article 8 – Liability
8.1 AÉROPORTS DE PARIS does not give any performance guarantee regarding use of the parisaeroport.fr website and availability of the Services.
The liability of the Parties will be set forth in the special terms and conditions applicable to each service provided by AÉROPORTS DE PARIS to the User.
8.2 Services provided by AÉROPORTS DE PARIS
In accordance with law No. 2004-575 of 21 June 2004 regarding confidence in the digital economy and Article L. 121-20-3 of the Consumer Code, AÉROPORTS DE PARIS is bound, with respect to the User, to properly perform the obligations resulting from the subscription of an AÉROPORTS DE PARIS Service, in accordance with the Special Terms and Conditions of said Service.
8.3 Services provided by the Partners
AÉROPORTS DE PARIS’ liability for the Services proposed by its Partners is limited to that of an online broker. Consequently, any transaction, order or browsing by the User relating to a Service provided by a Partner is carried out under the full responsibility of the latter and directly with it. AÉROPORTS DE PARIS cannot, in this respect, be held liable in any way.
Article 9 – Miscellaneous provisions
9.1 Agreement on evidence
The User acknowledges, in its contractual relations with AÉROPORTS DE PARIS, the validity and conclusive evidence of emails exchanged between the Parties and the electronic records made on the parisaeroport.fr website.
9.2 Force majeure
AÉROPORTS DE PARIS will not be held liable or considered to have failed to respect the provisions of these General Terms and Conditions and the Special Terms and Conditions in the case of late performance thereof or failure to perform when the cause thereof is a force majeure event as defined by French case law.
9.3 Partial nullity Any provision of the General Terms and Conditions or Special Terms and Conditions which is declared null and void or unlawful by a competent judge will be invalid. The nullity of such a provision will not have an impact on the other provisions of the General Terms and Conditions or Special Terms and Conditions or affect the validity thereof as a whole or their legal effect.
9.4 Governing law and attribution of jurisdiction
These general terms and conditions of use as well as the special terms and conditions of use are subject to French law in the case of a dispute concerning their formation, interpretation or enforcement, and the Parties agree to seek an amicable solution.
Should the Parties fail to settle a dispute amicably, they will bring said dispute before the competent French courts.
When the User is an entity, the Parties agree that any dispute concerning the formation, interpretation or enforcement of the general terms and conditions and special terms and conditions will fall under the exclusive jurisdiction of the Paris District Court.