Loyalty Programme Terms of UseMy Paris Aéroport

Updated on 15/09/2021


The purpose of these conditions of use (hereinafter the “Programme Terms of Use”) is to set out the terms and conditions of your Membership of the My Paris Aéroport loyalty programme (hereinafter the “Programme”) and to set out your rights and obligations as a member (hereinafter “Member”) of said Programme.

The Programme is offered by Aéroports de Paris, a French public limited company with share capital of €296,881,806, having its registered office at 1 rue de France, 93290 Tremblay-en-France, registered in the Bobigny Trade and Companies Register under number 552 016 628 (hereinafter “Paris Aéroport”).




1. Definitions


• Airport: Refers to Paris-Orly and/or Paris-Charles de Gaulle airports.
• App: the Paris Aéroport mobile application, which must be downloaded by Members, and of which the Programme is one component, which allows Members to access the benefits of the Programme and their Loyalty Card.
• Loyalty Card: the Member’s digital Loyalty Card (in the form of a QR code) which can be found in the App and which can be emailed to the Member. Members must without fail present their Loyalty Card in order to receive benefits under the Programme. No benefit can be granted if the Loyalty Card is not presented. 
• Account: Application interfaces and the website available at www.parisaeroport.frallowing the Member to find all the information about him/her.
• Us/We: Paris Aéroport.
• Partner: any organisation or company participating in the Programme by granting benefits and/or awarding Points to Members.
• Car Park(s): Car park(s) operated by Paris Aéroport within the perimeter of the Airport.
• Points: the unit of account awarded to Members either by Us or by the Partners. 
• Parking Reservation Service: the service that makes it possible to book a parking space in one of the Car Parks on a date and for a specified period using either the Website or the App.
• Website:  the website at www.parisaeroport.fr.
• You: the Member(s).
• Wi-Fi Broadband: a free Wi-Fi connection with an upload or download speed of up to 20 Mb/s.


2. Description of the programme


The Programme is intended for Paris Aéroport customers and passengers. The aim of the Programme is to offer its Members access to certain benefits and the ability to earn Points, after which Members can then convert their Points into vouchers which can be used for services such as Paris Aéroport’s Parking Reservation Service, the Air France-KLM Flying Blue miles scheme, the ALL Rewards Accor loyalty scheme, and in Partner points of sale.


3. Terms and conditions for Programme membership


3.1. Membership to the Scheme is restricted to individuals. 
All natural persons of age, with legal capacity to contract within the meaning of French law may join the Programme. Persons under eighteen (18) years of age acknowledge that they have been given permission to join the Programme by their parents, guardian or legal representative.
3.2. Membership of the Programme is free.
3.3. Programme Membership is personal, for a named individual. 
Any Member can only hold one Loyalty Card. The Loyalty Card can only be used by the Member to whom it belongs. 
3.4. Terms and conditions for Programme membership. 
Programme membership is possible: 
• directly from the App; 
• directly from the Website; 
• in some Partner points of sale through their sales staff authorised to use a specific system provided by Paris Aéroport.
A valid e-mail address is essential in order to join the Programme. When joining the Programme, the Member undertakes to provide Paris Aéroport with his or her email address, surname, first name and telephone number (only for registration via the Website). It is reiterated that supplying inaccurate, misleading or false information can render you liable for civil and/or criminal legal proceedings. In the event inaccurate, misleading or false information is supplied, Paris Aéroport reserves the right to terminate your membership of the Programme. 
The future Member must have completed all mandatory fields when creating the Account, and must have read and accepted the Programme Terms of Use, using either the App or the Website, or in a Partner point of sale, depending on how the Member joins. Upon creating the account, the Member is able to take advantage of all the Programme’s benefits and services.
3.5. Account.
The uses of your Account include: 
• consulting your Points balance and your Member benefits;  
• checking the history of your online parking reservations, your referrals, points earned and spent in car parks, points of sale and converted into Flying Blue miles and ALL Rewards points. 
It is reiterated that Account creation and use are governed by specific terms of use.
3.6. Information related to Programme operation and use. 
Members are advised that, upon joining and as Members of the Programme, they will receive information emails on the operation and development of the Programme. These electronic communications are inherent to the proper functioning of the Programme. You may opt out of receiving these emails by requesting same at the address informatique.libertes@adp.fr. 
3.7. Newsletter and promotional communications. 
The Member may choose to receive or reject emails and/or text messages and/or promotional notifications from Paris Aéroport and/or Paris Aéroport partners. Members no longer wishing to receive the newsletter and/or emails and/or text messages and/or notifications can unsubscribe either via their Account or by clicking the links provided for this purpose in emails and text messages.
When the Member is in a partner point of sale (Société de Distribution Aéroportuaire), its sales advisor may offer that the member receives communications (email, SMS, call and social media) of a commercial nature from this partner (Société de Distribution Aéroportuaire). The Member thus acquires the status of "Privilège" customer.
The Member may, at any time, elect not to receive the business communications from the partner (Société de Distribution Aéroportuaire) either through its partner point of sale sales advisor (Société de Distribution Aéroportuaire) or by contacting customer services. The Member thus loses the status of "Privilège" customer.


4. Connection


To use the Programme, You must have Internet access. You are to pay the costs of telephone communications to connect to the Internet, the Website and the App. 

5. Description of Programme benefits


We reserve the right to change the Programme benefits described below at any time. We also reserve the option to offer temporary deals and benefits with You. The benefits offered to You and their terms and conditions of use can be found in your Account.

5.1. Points of sale
From 15/09/2021 you benefit from four hundred (400) points when you make your first purchase in our partner shops, which will be credited on your account within 30 days of the purchase. You can collect Points for every purchase made in Partner points of sale located within the Airport (excluding newspapers and magazines, transport tickets, tobacco products, telephone cards/credit, stamps and lottery/scratch cards), in accordance with the following conditions:
• in Partner points of sale in the Buy Paris Duty Free, Buy Paris Collection, Relay, Air de Paris and Travel & Co chains: two (2) Points for every one euro (€1) spent. Your total is automatically calculated based on the net total spent. 
• in Partner points of sale in the Armani, Bottega Veneta, Bvlgari, Burberry, Burberry Beauty, Fendi, Salvatore Ferragamo, Hermès, Hugo Boss (excluding the point of sale in the public area of Paris-Orly Airport), Lacoste (excluding the point of sale in Terminal 2F of Paris-Charles de Gaulle Airport), Longchamp, Michael Kors, Moncler, Montblanc, Pandora, Swarovski, Tumi, Ralph Lauren, Yves Saint Laurent, Tiffany & Co, Tod’s and Victoria’s Secret chains: one (1) Point for every one euro (€1) spent. Your total is automatically calculated based on the net total spent.
• for any use of Shop & Collect provided by our partner SDA in accordance with its contractual terms. 
You can also spend these Points in blocks of five hundred (500) Points, equivalent to five euros (€5) to spend in Buy Paris Duty Free, Buy Paris Collection, Relay, Air de Paris, Travel & Co Partner points of sale located within the Airport. Spending your Points is just like shopping with vouchers. They can be used in conjunction with other promotions or applicable discounts in our Partner shops. However, you may not spend these Points in other Partner points of sale.
You benefit from a permanent reduction of five percent (5%) on all products, excluding newspapers and magazines, tobacco, telephone cars and credit, stamps, transport tickets and lottery/scratch cards, sold at the Partner Points of Sale under the brand Relay, Air de Paris and Travel & Co at the Airport. This discount may not be used in conjunction with any other discounts or promotions that may be offered. 
However, your permanent discount can still be applied when you pay with your Points.

You also benefit from a permanent reduction of ten percent (10%) on all beauty products within the Partner Points of sale under the BuY Paris Duty Free brand.

Finally, you benefit from vouchers from ten (10) to fifty (50) Euros on all beauty products at the Partner Points of sale under the BuY Paris Duty Free brand.


5.2. Parking Reservation Service.
You can earn Points every time You use our Parking Reservation Service from the Website or the App at two (2) Points for every one euro (€1) spent. Your total is automatically calculated based on the net total that you have paid online.
You can also spend these Points; five hundred (500) Points is equivalent to ten euros (€10). Spending your Points is just like shopping with vouchers. They can also be used in conjunction with other promotions or applicable discounts on our Parking Reservation Service.
From 15/09/2021, you will receive four hundred (400) points on your first Car Park reservation made online using the Parking Reservation Service from the Website or the App. After this, you will receive a five percent (5%) discount, as of your second reservation and for the entire duration of your Membership, on all Car Park reservations made from the Website or the App. These discounts may not be used cumulatively and are applied to the total price inclusive of taxes and will be automatically applied to your online reservation.

5.3. Other services
You will be entitled to a number of benefits: 
• Connection to Wi-Fi Broadband within the Airport.
• The Shop & Collect service run by our partner SDA provided You accept the terms and conditions of use of the service provided by SDA.
• Reductions on currency exchange commissions. 
• Reductions in the luggage filming service provided by our Partner.
• A reduction in your first use of the luggage transport service if you order this service from the Website or the App.
• Other permanent and temporary benefits will be displayed in your Account area or sent to You by email or text message, if You have agreed to receive promotional emails and text messages from Paris Aéroport regarding Programme news and deals.


6. Conditions of application and/or obtaining benefits


The obtaining and application of Programme benefits is conditional upon the prior presentation of your Loyalty Card to Paris Aéroport or, where applicable, the Programme Partners offering the benefit.
The permanent reduction of five percent (5%), applicable from your second online parking reservation, applies only to your online parking reservations made using the Parking Reservation Service from the Website or the App, and to all products sold within the Relay, Air de Paris and Travel & Co Points of sale at the Airport, excluding the products mentioned in Article 5.1. 
This discount may not be used in conjunction with any other applicable discounts.
The permanent reduction of ten percent (10%) applies only to beauty products (perfumes, beauty products and makeup) sold at Buy PARIS DUTY FREE.
The vouchers for beauty products at our partner BuY Paris Duty Free are dependant on the amount of alcohol that you purchase:
When you purchase one hundred (100) euros of alcohol you get a voucher for ten (10) euros to spend on beauty products. 
When you purchase two hundred (200) euros of alcohol you get a voucher for twenty (20) euros to spend on beauty products.
When you purchase three hundred (300) euros of alcohol you get a voucher for thirty (30) euros to spend on beauty products.
When you purchase four hundred (400) euros of alcohol you get a voucher for forty (40) euros to spend on beauty products.
When you purchase five hundred (500) euros of alcohol you get a voucher for fifty (50) euros to spend on beauty products.
These offers within the BuY Paris Duty Free chain cannot be combined with any ongoing promotion, excluding low price offers.
The vouchers for beauty products obtained from BuY Paris Duty Free, which can be used immediately, are valid for 6 months from the date of purchase.
It is possible to use the Parking Reservation Service more than once and receive the various benefits. If You are eligible for any offers, these will be offered whenever a Car Park reservation is made from the Website or the App. 
With regard to the free Wi-Fi Broadband, this is accessible via the App or the Wi-Fi portal in Airport terminals, subject to acceptance of the general conditions of use of the service.

6.1. Earning Points. 
Points are earned when you make purchases in Partner Points of sale, by using the Shop & Collect service provided by our Partner SDA, by using the Parking Reservation Service from the Website or the App, or by referring family and friends. For purchases made at Points of sale, Points are credited at the time of purchase. For Parking Reservation Service purchases, they are credited upon your exit from the Car Park. Points can be spent in certain Partner Points of sale and when using the Parking Reservation Service.
6.2. Using your Points. 
You cannot earn Points and spend these Points on the same purchase. However, it is possible to spend them on your next purchase.
Your Points are strictly personal and may not be transferred to another Account.
6.3. Your Points total. 
You can check your Points balance in your Account on the Website and on the App, and in certain Partner Points of sale that have the specific system provided by Paris Aéroport, by providing the retailer with your surname and first name or the email address used to join the Programme.
Any complaint relating to your Account must be sent to Us by email using the contact form available from your Account. Once We have completed our checks, We will be able to credit your account, where applicable, with the number of Points in question.
6.4. Points expiry date. 
Your Points balance is valid until the 31 December falling two years after the date on which You joined the Programme. This period is based on your joining date and may not be extended. This means that all Points that You have earned during this period (for example on purchases eligible to earn Points made during this period) will be valid until the 31 December falling two years after the date You joined the Programme.
After this time, your Points balance will be set to zero (0) and any new Points that You earn will be valid for three (3) years.
6.5. Converting your Points. 
Points earned can be converted into vouchers as follows: five hundred (500) Points earned give entitlement to a voucher worth five euros (€5) valid in Partner shops located at the Airport (excluding newspapers and magazines, transport tickets, tobacco products, telephone cards/credit, stamps and lottery/scratch cards), namely the Airport’s Buy Paris Duty Free, Buy Paris Collection, Relay, Air de Paris, Travel & Co Points of sale, or a voucher worth ten euros (€10) valid for Parking Reservation Service bookings made from the Website or the App. Points earned can also be converted into Flying Blue Miles in the Air France-KLM loyalty scheme, as follows: one (1) Air France-KLM Flying Blue Mile for one (1) Point. Points can only be converted in blocks of five hundred (500) Points and conversion is immediate and irreversible. Finally, they can also be converted into ALL Rewards Points (from the Accor loyalty scheme) at the rate of one (1) Point equals half (0.5) an ALL Rewards point. Points are converted in blocks of five hundred (500) Points, any conversion is final and no cancellation will be possible. Accor will confirm your request within 72 hours; no further request will be considered meantime. If the request is declined, your My Paris Aéroport Points will be added back to your balance.
6.6. Refunding Points. 
In the event of a refund on an purchase made at a Point of sale, the Points earned on said purchase will be debited from your balance. If You used Points to pay for the refunded purchase, these Points will not be added back to your balance. If You have spent the Points you earned for this purchase, your Points balance will become negative. The Points you earn on subsequent purchases will enable You to regain a positive Points balance. 
If you have made and paid for a Car Park reservation using the Parking Reservation Service from the Website or the App with Points, but you do not then use the reservation made, neither your Points nor the equivalent in euros will be refunded to you. 
If you reduce the duration of an online Car Park reservation paid for using your earned Points, the difference in the Parking Reservation Service price will be refunded to you in euros but the used Points will not be refunded to you. 


7.Referral


You have the opportunity to refer up to ten (10) of your family and friends. Your referral will be ratified when the referred person firstly joins the Programme by entering your referral code and then secondly makes a purchase worth at least five euros (€5) in Partner Points of sale (on presentation of the Loyalty Card) or uses the Parking Reservation Service (both conditions must be met). 
Your five hundred (500) referral bonus Points and your referred person’s four hundred (400) bonus Points will be credited 24 hours after the purchase or exiting the car park.

8. Fraud prevention


Member Accounts are strictly personal. 
Points may not be transferred to another Account holder. 
A Member may have only one Account. 
If We suspect that an Account is being used fraudulently, the Account may be suspended. Investigations may be carried out on the Member's purchase history in order to confirm fraud within the statutory period of limitation. 
In the event of fraud, We may either suspend or close the Member's Account. The Member will be informed of the suspension or closure of the Account.


9. Customer services 


Our customer service team can provide information on the Programme and how it works, and help with complaints and technical problems.
A pre-filled claim form will be available from your Account. It allows the Member to provide any relevant supporting documents.
Our customer service team can also be contacted by calling 3950, Monday to Saturday between 8am and 8pm (€0.35/min from a landline in France, excluding any additional costs charged by your operator).


10. Personal Data


All personal information provided by the Member upon joining and throughout the use of the Programme, will be used by Paris Aéroport in compliance with current laws and regulations on the protection of privacy and for the sole purposes set out in these Programme Terms of Use. 
The purpose of the applicable Privacy Policy is to inform You of your rights and the measures put in place by Paris Aéroport to ensure the protection of your personal data whilst you are using the Programme. 


11. Conditions and procedures for suspending or deleting an Account


11.1 At the instigation of the Member.
The Member may decide to delete the Account at any time by connecting to said Account.
11.2 At the instigation of Paris Aéroport.
Any improper or fraudulent use of the Service, any falsification of the information sent to Paris Aéroport or its Partners, any conduct prejudicial to the interests of Paris Aéroport or its Partners, by either the Member or any third party acting on the Member’s behalf, and more broadly, any use of the Services in breach of these Programme Terms of Use may result, as Paris Aéroport sees fit: 
- in the temporary suspension of the Member’s Account for a period determined by Paris Aéroport at its entire discretion, which may not, however, exceed three (3) months; 
- in closure of the Account; the Member will not be entitled to any compensation on any grounds whatsoever.
A Member who has not been active for three (3) years (who does not use their Loyalty Card or who fails to read emails sent by Paris Aéroport, etc.) will be deemed an inactive Member and Paris Aéroport will close their Account; the Member will not be entitled to any compensation on any grounds whatsoever. 
11.3 Effects of suspension.
The Member may not receive Programme benefits during the suspension period. 
11.4 Effects of Account closure.
Account closure results in the Member losing their Points and, more generally, the right to receive any of the Programme’s benefits. The Member will not be entitled to any compensation on any grounds whatsoever.


12. Updates to these Programme Terms of Use


The Programme Terms of Use may be amended at any time.

13. Applicable law - Dispute settlement


These Programme Terms of Use are governed by French law. 
If there is a dispute between the Parties relating to the conclusion, interpretation or execution of these Terms, then following notification by either of the Parties to that effect, they will endeavour to resolve the dispute amicably.
If the Parties fail to find an amicable settlement within a week, the competent courts subordinate to the Paris Court of Appeal will have exclusive jurisdiction over the dispute.


These Programme Terms of Use are governed by French law. 
If there is a dispute between the Parties relating to the conclusion, interpretation or execution of these Terms, then following notification by either of the Parties to that effect, they will endeavour to resolve the dispute amicably.
If the Parties fail to find an amicable settlement within a week, the competent courts subordinate to the Paris Court of Appeal will have exclusive jurisdiction over the dispute.