“Extime Rewards” loyalty programme general terms and conditions of use

Updated on 22 November 2023

Definitions

Airport: refers to Paris-Orly Airport and Paris-Charles de Gaulle Airport.

Paris Aéroport: refers to Aéroports de Paris, a French public limited company with capital of €296,881,806, having its registered office at 1 rue de France 93290 Tremblay-en-France, registered with the Bobigny Trade and Companies Register and registered under SIREN number 552 016 628.

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App: refers to the “ParisAeroport” smartphone and tablet app available only on the App Store and Google Play.

Online Shop: refers to the “Extime” online marketplace accessible on the website www.extime.com on which the Partners’ products (excluding Excess Baggage Company France and Accor) as well as Car Park reservations via the Parking Reservation Service are available for purchase.

Partner Shop(s): refers to all Programme Partner shops located at the Airport.

Loyalty Card: refers to the Member’s loyalty card. This card is only available in digital format (in the form of a QR code). It is accessible in the App and in the Member’s Loyalty Area. The digital card may also be sent by email at the Member’s request made via the Website contact form.

General Terms and Conditions: refers to these Programme General Terms and Conditions of Use.

Loyalty Area: refers to the Member’s loyalty area available on the Online Shop, Website and the App.

Member: refers to individuals who have joined the Programme.

Partner: refers to any Programme partner company listed in Appendix 1 of the General Terms and Conditions.

Party: refers individually to the Member or Paris Aéroport.

Parties: refers collectively to the Member and Paris Aéroport.

Car Park(s): refers to the car park(s) operated by Paris Aéroport within the perimeter of the Airport.


Platform: refers separately to either Paris-Charles de Gaulle airport or Paris-Orly airport.

Extime Points: refers to the points earned by the Member when purchasing in Partner Shop(s), on the Website, the App and on the Online Shop.

Programme’s Privacy Policy: refers to the Programme’s privacy policy accessible using the following link: [https://www.parisaeroport.fr/en/passengers/personal-data-privacy/privacy-policy-loyalty-program].

Eligible Products: refers to the products sold in Partner Shops or on the Online Shop by the Partners. Newspapers and magazines, transport tickets, tobacco products, telephone cards/credit, stamps and lottery/scratch cards are specifically excluded from this definition.

Programme: refers to the “Extime Rewards” Loyalty Programme.

1. Purpose

The purpose of the General Terms and Conditions is to determine all the conditions applicable to the Parties under the Programme offered by Paris Aéroport.

2. Description of the Programme

The Programme is intended for Members only.

Membership of the Programme allows Members to access the Online Shop and enjoy benefits as well as earn Extime Points that may be converted into gift vouchers or into Reward ALL points from the Loyalty Programme of Partner Accor, under the conditions set out in these General Terms and Conditions.

3. Terms and conditions for Programme membership

3.1. Terms and conditions relating to the Member
Membership of the Programme is only open to individuals who are aged eighteen (18) or over and have legal capacity within the meaning of French law.


3.2. Free, personal membership for named individuals
Membership of the Programme is free of charge.
Each Member may only have one account to access the Programme and therefore only one Loyalty Card. The Loyalty Card is personal and for a named individual. It can only be used by the Member to whom it belongs.

3.3. Terms and conditions for Programme membership
Individuals can become Programme members:

     - Through participating in the “My Paris Airport” Loyalty Programme, redesigned as the Extime Rewards Programme; or
     - When registering on the Online Shop; or 
     - When creating a customer account on the App or Website; or
     - In the Partner Shops, through a sales consultant.

Anyone wishing to join the Programme must provide the following information: title, last name, first name, telephone number and valid email address.

For this purpose, Paris Aéroport or the Partner Shop sales advisor may ask the Member for any supporting documents deemed necessary. The Member guarantees that all information provided for their membership and over the course of their membership is accurate.

Paris Aéroport reiterates that supplying incorrect, incomplete or outdated information can make the Member liable for civil and/or criminal legal proceedings. In the event incorrect, incomplete or outdated information is supplied, Paris Aéroport reserves the right to terminate the Member’s membership. Furthermore, Paris Aéroport shall in no way be held liable if an offer is not received or a service or benefit cannot be used due to incorrect, incomplete or outdated information. 

Prior to membership, the Member must have read these General Terms and Conditions and the Programme’s Privacy Policy either via the App, the Website or the Online Shop, or in the Partner Shop.

Upon creating their Programme loyalty account, the Member is able to enjoy all the Programme’s benefits and services outlined below.

3.4. Information related to Programme operation and use
To take advantage of the benefits described in Article 5 of these General Terms and Conditions, the Member must:

     - In Partner Shops: show their Loyalty Card when paying for their purchases of Eligible Products. Any Member unable to identify themself when purchasing Eligible Products in a Partner Shop has 30 (thirty) days after the purchase to exercise their rights to earn Extime Points by sending a request to the Paris Aéroport customer service via the contact form available on the Online Shop, by attaching a photocopy of the receipt for the purchase and proof of identity. Paris Aéroport reserves the right not to process the request, notably if it is after the deadline, incomplete or involves the subsequent application to the purchase of a benefit other than the earning of Extime Points (including, but not limited to, the permanent discount referred to in Article 5.1 of the General Terms and Conditions or the gift vouchers referred to in Article 5.3.2 of the General Terms and Conditions) or if the purchases do not involve Eligible Products.

     - On the Website, the App and the Online Shop: sign in to their Programme loyalty account with their unique credentials (email address and password) before confirming and paying for their order of Eligible Products or their Car park reservation via the Parking Reservation Service. 

3.5. Communication
When creating their Programme loyalty account in a Partner Shop, or after joining when the Member visits a Partner Shop, their sales advisor may ask if they would like to receive marketing communications (emails, text messages and notifications). The Member is free to accept or refuse to receive such marketing communications from Paris Aéroport and the Partners.

When creating their Programme loyalty account on the Online Shop, the Member is able to accept or refuse to receive emails, text messages and promotional notifications from Paris Aéroports and the Partners.

Members no longer wishing to receive emails and/or text messages and/or promotional notifications from Paris Aéroports and the Partners may opt out of receiving these communications at any time by unsubscribing either via their Loyalty Area or by clicking the links provided for this purpose in the marketing communication emails..

Members who have refused to receive marketing communications from Paris Aéroport may nevertheless receive emails containing information inherent to and strictly necessary for the proper functioning of the Programme. However, if Members do not wish to receive such information strictly necessary for the proper functioning of the Programme, they have the option of closing their Programme loyalty account via the Loyalty Area.

4. Connection

To take full advantage of the Programme features, the Member must have Internet access (with a sufficient speed). 

The Member must pay the costs of connection (by telephone or otherwise) to the Internet, the Online Shop and the App.

5. Benefits of the Programme

In order to enjoy the Programme benefits, the Member must show their Loyalty Card when making purchases in Partner Shops or sign in to their Programme account on the Website, App or Online Shop. No benefit can be granted if the Loyalty Card is not presented. As an exception, the Member may, however, exercise their rights under the terms and conditions referred to in the first indent of Article 3.4 of the General Terms and Conditions.

Purchases and/or reservations made by the Member upon showing their Loyalty Card in the Partner Shops, on the Website, on the App or on the Online Shop must be made exclusively for their own needs. The Member is prohibited from making any purchases for third parties and from reselling any purchases to third parties, whether private individuals or professionals.

Paris Aéroport reserves the right to change the Programme benefits at any time. Paris Aéroport also reserves the right to offer the Member one-off offers or benefits. The Member may view all the benefits they receive and the conditions for their application in their Loyalty Area.

5.1. Promotional benefits
The Member receives a permanent ten percent (10%) discount on all beauty category products (perfume, beauty products and makeup) under the following conditions: 

     - In “Extime Duty Free” Partner Shops: This discount may not be used in conjunction with any other discounts offered in the “Extime Duty Free” Partner Shops. If several promotions are applicable (including the permanent discount referred to in the first paragraph of this Article) for the same beauty category product (perfume, beauty products and make-up), the promotion applied shall be the one most favourable to the Member. The discount is applied to the price including tax of the product when the Member is travelling to a country in the European Union. The discount is applied to the price excluding tax (excl. tax) of the product when the Member is travelling to a third country giving entitlement to zero-rated prices. If the Member is travelling to a country in the European Union (excluding destinations eligible for zero-rated prices), then the Member will also benefit from an additional discount of 16.67% on the price including tax of the product. This means a cumulative Beauty discount of 25% compared to the price including tax displayed in the "Extime Duty Free" Partner Shop. As an exception, this last discount may be used in conjunction with any other discounts offered in the “Extime Duty Free” Partner Shops.

     - On the Online Shop for products sold by the “Extime Duty Free Paris” Partner: After signing in to their Programme loyalty account on the Online Shop, the Member will be offered this discount automatically when they make a purchase from the Online Shop. This discount may not be used in conjunction with any other discounts offered by the “Extime Duty Free” Partner on the Online Shop. If several promotions are applicable (including the permanent discount referred to in the first paragraph of this Article) for the same beauty category product (perfume, beauty products and make-up), the promotion applied shall be the one most favourable to the Member. The discount is applied to the price including tax of the product when the Member is travelling to a country in the European Union. The discount is applied to the price excluding tax (excl. tax) of the product when the Member is travelling to a third country eligible for zero-rated prices. If the Member is travelling to a country in the European Union (excluding destinations eligible for zero-rated prices), then the Member will also benefit from an additional discount of 16.67% on the price including tax of the product. This means a cumulative Beauty discount of 25% compared to the price including tax displayed on the Online Shop. As an exception, this last discount may be used in conjunction with any other discounts offered by the “Extime Duty Free Paris” Partner on the Online Shop.

As of their second online Car Park reservation, the Member also receives a permanent five percent (5%) discount on their online Car Park reservations. This discount is applied only once the Member has actually left the Car Park that is the subject of their first online Car Park reservation. This discount only applies to the online Car Park reservations they have made using the Parking Reservation Service via the Website, Online Shop or App. This discount may not be used in conjunction with other discounts that may be applicable with the exception of Extime gift vouchers and is applied to the price excluding tax. When making the same online Car Park reservation, it is possible to purchase several Parking Reservation Services and benefit from the permanent discount. For each Car Park reservation made via the Website, Online Shop or App, the permanent discount will be offered automatically, if eligible, after the Member signs in to their Programme loyalty account. 
The Member also receives a permanent ten percent (10%) discount, in "Bag Wrap” Partner Shops, on all baggage wrapping, baggage tracking, baggage insurance and accessories services. This discount may not be used in conjunction with any other discounts offered in the "Bag Wrap" Partner Shop and is applicable to the price excluding VAT. If several promotions are applicable (including the permanent discount referred to in this paragraph) for the same product or services, the promotion applied shall be the one most favourable to the Member. 

5.2. Additional benefits
The Member receives the following additional benefits through their Programme membership:

- Earning and converting Extime Points, the terms and conditions of which are set out in Article 5.3 of the General Terms and Conditions;
- Exclusive access to the Online Shop;
- Access to one-off offers offered by certain Partners.

5.3. Earning and redeeming of Extime Points
The earning and redeeming of the Member's Extime Points can only be done in Partner Shop(s), on the Online Shop, the Website and the App.

5.3.1. Earning Extime Points
Extime Points are earned as and when the Member purchases Eligible Products or makes Car Park reservations via the Parking Reservation Service in the Partner Shops, or on the Website, Online Shop or App. Extime Points are credited that evening before midnight after the Member has purchased the Eligible Products (in the Partner Shops at the airport), immediately after the pick up from the collection point for purchases made from the Online Shop or has actually left the Car Park for the Parking Reservation Service.

The value of Extime Points earned for purchases of Eligible Products made by the Member in the Partner Shops or on the Online Shop is as follows:
- One (1) Extime Point for every one (1) euro excluding tax spent. The total is automatically calculated based on the net total spent.

The value of Extime Points earned for Car Park reservations, made by the Member via the Parking Reservation Service on the Website, Online Shop and the App, is as follows: 
- One (1) Extime Point for every one (1) euro excluding tax spent. The total is automatically calculated based on the net total spent.

If the total amount paid by the Member excluding tax contains one decimal place, the Extime Points earning scales shall be applied according to the following rounding rules:

• If the decimal part of the total amount excluding tax paid by the Member is strictly greater than €0.50, Paris-Aéroport will apply the upper rounding when converting to Extime Points. For example: €118.89 excl. tax => 119 Extime Points. 
• If the decimal part of the total amount excluding tax paid by the Member is less than or equal to €0.50, Paris-Aéroport will apply the lower rounding when converting to Extime Points. For example: €118.34 excl. tax => 118 Extime Points.


If the Member has earned any My Paris Aéroport Loyalty Points before 03 April 2023, the Points in their loyalty account balance remain unchanged following the launch of the Programme. Their My Paris Aéroport Points are automatically copied over into the Programme and their expiry date remains the same.


5.3.2. Terms of Use of Extime Points
When the Member reaches a minimum threshold of Extime Points, they may choose to redeem their Extime Points to receive an Extime gift voucher equivalent to a discount according to the following scale:

6. Fraud prevention

7.Contact

The Paris Aéroport customer service team can provide information on the Programme and how it works, and help with complaints and technical problems.

A pre-filled complaint form is available on the Online Shop. It allows the Member to provide any relevant supporting documents.

The Paris Aéroport customer service team can also be contacted by calling 3950, Monday to Saturday between 8am and 8pm (€0.35/min from a landline in France, excluding any additional costs charged by your operator).

8. Personal data

All personal information provided by the Member upon joining and throughout the use of the Programme, will be used by Paris Aéroport in compliance with current laws and regulations on the protection of privacy and for the sole purposes set out in these General Terms and Conditions.

The purpose of the applicable Privacy Policy is to inform the Member of their rights and the measures put in place by Paris-Aéroport to ensure the protection of their personal data whilst they are using the Programme.

9. Liability

Paris Aéroport is exempt from any liability for all direct or indirect consequences of any anomalies or malfunctions of the Loyalty Card, the Member’s Programme loyalty account, the App and the Online Shop, regardless of their causes.

All or some of the Programme’s benefits and services, as well as the terms and conditions of use and validity, may be changed unilaterally by Paris Aéroport at any time, without prior notice, without any claim or compensation of any kind whatsoever able to be claimed either by the Member or any third party. Any changes made shall be effective immediately after they have been added to these General Terms and Conditions..

10. Conditions and procedures for suspending or deleting an account

10.1. At the instigation of the Member
The Member may decide to delete their account at any time via their Loyalty Area.

10.2. At the instigation of Paris Aéroport
Any improper or fraudulent use of the Service, any falsification of the information sent to Paris Aéroport or its Partners, any conduct prejudicial to the interests of Paris Aéroport or its Partners, by either the Member or any third party acting on the Member’s behalf, and more broadly, any use of the Programme in breach of these General Terms and Conditions may result, as Paris Aéroport sees fit:

- In the temporary suspension of their Programme loyalty account for the Programme for a period freely defined by Paris-Aéroport;
- In the closure of the Programme loyalty account, without the Member being able to claim any compensation for any reason whatsoever. This will notably be the case for the loyalty account of a Member who has not been active for three (3) years (who does not use their Loyalty Card or who does not sign in to their Programme loyalty account via the Online Shop or App, etc.).

10.3. Effects of suspension or closure of the Member’s account
The Member may neither benefit from the Programme’s features nor receive Programme benefits during the suspension period.

The closure of the Programme loyalty account results in the Member losing the benefit of all Programme features and the right to receive the Programme’s benefits. The Member will not be entitled to any compensation in this regard.

11. Legal and regulatory obligations

Paris Aéroport is not responsible for the purchases made by the Member, or for the application of any customs duties and taxes that may be due on arrival in the country of destination.

As Paris Aéroport is not the seller of the products that the Member may purchase under the Programme, it cannot be held liable in this respect. Prior to any purchase, the Member is encouraged to check the General Terms and Conditions of Sale of the Partner involved.

Furthermore, Paris Aéroport reserves the right not to accept a potential Member or to exclude a Member who does not comply with or who contravenes French and European Union legal and regulatory provisions relating to restrictive measures against Russia.

12. Update of the General Terms and Conditions

These General Terms and Conditions may be amended at any time.

13. Disputes

13.1. Mediation

In accordance with the first paragraph of Article L.612-1 of the French Consumer Code, the Member: “ […] has the right to use, free of charge, a consumer ombudsman for the amicable settling of the dispute between them and a professional. To this end, the professional guarantees the consumer the effective use of a consumer mediation mechanism. “ 

In the event of a dispute with Paris-Aéroport, without this constituting an obligation prior to referral to the judge, the Member may contact the consumer ombudsman whose contact details are as follows:

The Tourism and Travel ombudsman, whose terms and conditions of referral are available on its website: www.mtv.travel. The contact details of the Tourism and Travel ombudsman are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

It is stipulated that if the Member is a consumer in the European Union, Norway, Iceland or Liechtenstein, they can also use the Online Dispute Resolution (ODR) platform provided by the European Commission to help consumers and traders to resolve their disputes without going to court: ec.europa.eu/consumers/odr.


13.2. Applicable law and competent jurisdiction

These General Terms and Conditions are governed by French law.
In the event of a dispute pertaining to the existence, interpretation, execution or termination of these General Terms and Conditions, the Parties shall attempt to reach an amicable settlement.

If no amicable settlement is reached, the first Party to take action may bring the dispute before the territorially competent court.