INFORMATION:


Due to the current situation regarding the epidemic of Covid-19, we inform you that lost properties services at Paris-Charles de Gaulle and Paris-Orly airports are exceptionally closed until further notice.

Please use the online application for all declarations. Please note that response times may be extended. 

Paris-CDG: 
For any request, go on the website and submit your declaration of loss via the online form.

Paris-Orly: 
All valuable objects* lost inside the airport before 13 November 2020 have been sent to the Lost and Found Department of the Paris Police Prefecture. As the office is closed to the public, you must submit your declaration online
All valuables* lost at the airport from 14 November 2020 must be declared on our website through the online form. You will be informed by e-mail when the service reopens.
Items lost on board, in an airline lounge, in a bus for embarkation/disembarkation, are taken care of by the airline and handed over to its baggage service.
*ID, tablets, computers, telephones, cameras, wallets, purses, jewels, etc.

Do not hesitate to consult our page to find out everything about Covid-19 and travel conditions or to consult our FAQs to quickly find an answer to your question.


Help


Lost property 

 

Have you lost a personal belonging or a piece of luggage when passing through one of our airports?
To find out which Lost Property office to contact, we need to know exactly where you lost your item.
Please indicate where you think you lost your belonging.
Lost property

Useful phone numbers

 

Find all useful information from Paris Aéroport.
Useful phone numbers 


FAQ

 

Services, luggage information, documentation, etc.
Read the frequently asked questions 

For information about the My Paris Aéroport loyalty programme:
Read My Paris Aéroport loyalty programme FAQ 


Contact us

 

Haven't found the answer you're looking for on the FAQ page and want to get information, make a suggestion or a claim? Paris Aéroport Customer Service Department is available 7 days a week, between 6:30 and 23:30.
Contact us