Due to the current situation regarding the epidemic of the Coronavirus Covid-19, the lost and found service is not available at Paris-CDG and Paris-Orly.

Due to the current situation, 3950 customer service is now available only from 8 a.m. to 8 p.m.


Lost property 


Have you lost a personal belonging or a piece of luggage when passing through one of our airports?
To find out which Lost Property office to contact, we need to know exactly where you lost your item.
Please indicate where you think you lost your belonging.
Lost property

Useful phone numbers


Find all useful information from Paris Aéroport.
Useful phone numbers 



Services, luggage information, documentation, etc.
Read the frequently asked questions 

For information about the My Paris Aéroport loyalty programme:
Read My Paris Aéroport loyalty programme FAQ 

Contact us


Haven't found the answer you're looking for on the FAQ page and want to get information, make a suggestion or a claim? Paris Aéroport Customer Service Department is available 7 days a week, between 6:30 and 23:30.
Contact us