Due to the current situation regarding the epidemic of the Coronavirus Covid-19, we inform you that:

- Lost properties service at Paris-Charles de Gaulle is exceptionally closed until further notice
- Lost properties service at Paris-Orly will reopen to public on Saturday 19 September 2020

- Response times to requests via our contact form may be extended
- Customer service by phone at 3950 is now available only from 8.00 to 20.00

In any cases, please sign up on the site and make your declaration online :
Contact service here

Do not hesitate to consult our page to find out everything about Covid-19 and travel conditions or to consult our FAQs to quickly find an answer to your question.


Lost property 


Have you lost a personal belonging or a piece of luggage when passing through one of our airports?
To find out which Lost Property office to contact, we need to know exactly where you lost your item.
Please indicate where you think you lost your belonging.
Lost property

Useful phone numbers


Find all useful information from Paris Aéroport.
Useful phone numbers 



Services, luggage information, documentation, etc.
Read the frequently asked questions 

For information about the My Paris Aéroport loyalty programme:
Read My Paris Aéroport loyalty programme FAQ 

Contact us


Haven't found the answer you're looking for on the FAQ page and want to get information, make a suggestion or a claim? Paris Aéroport Customer Service Department is available 7 days a week, between 6:30 and 23:30.
Contact us