INFORMATION:

Due to the current situation regarding the epidemic of the Coronavirus Covid-19, we inform you that:

- Lost properties service at Paris-Charles de Gaulle is exceptionally closed until further notice
- Lost properties service at Paris-Orly will reopen to public on Saturday 19 September 2020

- Response times to requests via our contact form may be extended
- Customer service by phone at 3950 is now available only from 8.00 to 20.00

In any cases, please sign up on the site and make your declaration online :
Contact service here


Do not hesitate to consult our page to find out everything about Covid-19 and travel conditions or to consult our FAQs to quickly find an answer to your question.

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Services, luggage information, documentation, etc.
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For information about the My Paris Aéroport loyalty programme:
Read My Paris Aéroport loyalty programme FAQ 

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Haven't found the answer you're looking for on the FAQ page and want to get information, make a suggestion or a claim? Paris Aéroport Customer Service Department is available 7 days a week, between 6:30 and 23:30.
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