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My Paris Aéroport: the loyalty program of Paris Aéroport
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Help & contact
Help & contact:
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Lost property
Have you lost something at the airport? Contact depends on the exact location of the loss.
PHMR and handicap assistance
Passenger assistance according to your handicap
Tax refund instructions
Conditions and steps to get your VAT refunded.
Lost or damaged luggage?
Have you lost something at the airport? Contact depends on the exact location of the loss.
PHMR and handicap assistance
Questions regarding your account or a reservation?
Frequently Asked Questions (FAQ)
A list of answers to frequently asked questions covers several themes: search for services, information relating to luggage, etc.
For information about the My Paris Aéroport loyalty programme:
Read My Paris Aéroport loyalty programme FAQ