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Services
Help & contact
Help & contact:
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Lost property
Have you lost something at the airport? Contact depends on the exact location of the loss.
PRM and handicap assistance
Passenger assistance according to your handicap
Tax refund instructions
Conditions and steps to get your VAT refunded.
Lost or damaged luggage?
Have you lost something at the airport? Contact depends on the exact location of the loss.
Account and reservations
Questions regarding your account or a reservation?
Frequently Asked Questions (FAQ)
A list of answers to frequently asked questions covers several themes: search for services, information relating to luggage, etc.
For information about the the loyalty programme:
Read Extime Rewards loyalty programme frequently ask questions