Due to the current situation regarding the epidemic of Covid-19, we inform you that lost properties services at Paris-Charles de Gaulle and Paris-Orly airports are exceptionally closed until further notice.

Please use the online application for all declarations. Please note that response times may be extended. 

For any request, go on the website and submit your declaration of loss via the online form.

All valuable objects* lost inside the airport before 13 November 2020 have been sent to the Lost and Found Department of the Paris Police Prefecture. As the office is closed to the public, you must submit your declaration online
All valuables* lost at the airport from 14 November 2020 must be declared on our website through the online form. You will be informed by e-mail when the service reopens.
Items lost on board, in an airline lounge, in a bus for embarkation/disembarkation, are taken care of by the airline and handed over to its baggage service.
*ID, tablets, computers, telephones, cameras, wallets, purses, jewels, etc.

Do not hesitate to consult our page to find out everything about Covid-19 and travel conditions or to consult our FAQs to quickly find an answer to your question.

In order to help us taking care of your request, please indicate at least your e-mail address

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Contact are available to you:

Phone :
 dial 3950 (*€0.35 incl. tax/min. from landlines in mainland France. Additional fees may be charged by your local telephone operator). From abroad, dial +33 1 70 36 39 50.

Mail : Paris Aéroports de Paris - Customer service - 1 rue de France - BP81007 - 95931 Roissy Charles de Gaulle Cedex - FRANCE.

You didn't find the answer on the FAQ page, on the Loyalty Programme My Paris Aéroport FAQ page and you want to get an information, make a suggestion or a claim?


Contact are available to you:

Email : fill in the contact form below with your e-mail address. Our customer service will answer as quickly as possible. If you belong to our loyalty programme, log onto your dashboard and you will find a dedicated form.

The personal data that you provide us with below are used by Aéroports de Paris S.A. to pursue our legitimate interest in managing requests for information and complaints from our customers, passengers and accompanying persons.

All information that you send us as part of your complaint or requests for additional information sent later, is stored in France; and it is only intended for our customer service and the service provider we work with to answer you. It is stored for one year after your request is closed.

You have rights of access, rectification, and erasure of your data, opposition and limitation of their processing, as well as the right to decide on their fate in the event of death. These rights can be exercised with the Data Protection Officer of Aéroports de Paris at or at the postal address Bât. 300 – Zone cœur d'Orly CS 90055 94 396 Orly Aérogare Cedex

If after having contacted him, you consider that your rights to your data have not been respected, you can lodge a complaint with the French Data Protection Authority (CNIL).