INFORMATION:
Due to the current situation regarding the epidemic of the Coronavirus Covid-19, the lost and found service is not available at Paris-CDG and Paris-Orly.

Due to the current situation, 3950 customer service is now available only from 8 a.m. to 8 p.m.

Loyalty Programme

For more information about our Loyalty Programme please visit My Paris Aéroport page, our FAQ page dedicated to the programme or the Special Conditions of Use.

Terminal services

  • Can I spend the night before a flight at the airport?

    Closing times at Paris-Charles de Gaulle airport terminals:

    • Terminal 1: 00:00 – 04:00
    • Terminal 2A: 00:30 – 03:30
    • Terminal 2B: Closed for renovation.
    • Terminal 2C: 23:00 – 04:00
    • Terminal 2D: 23:30 – 04:30
    • Terminal 2E: 00:00 – 04:00
    • Terminal 2F: 00:00 – 04:00
    • Terminal 2G: 23:30 – 05:00
    • Terminal 3: 23:30 – 04:30

    Paris-Orly airport closes at night between 0h30 to 3h30. 

    However, if you have a travel agent's notification for a flight you may wait for your departure flight.


  • Is there a left luggage office?

    The company Bagages du Monde offers a luggage storage service (6 hours minimum). 
    At Paris-Charles de Gaulle terminal 2.
    Further information

  • Is there somewhere I can leave documents for someone to collect?


    At Paris-Charles de Gaulle, the company "Bagages du Monde" offers this kind of service.

  • Is there a meeting point?

    At Orly 4 the meeting point is near the Information desk and at Orly 1-2 on the Arrivals level close to the gate 16d.
    At Paris-Charles de Gaulle, it is easy to meet near the Paris Aéroport Information desks on the Arrivals level in each terminal.

  • Is there Internet access in the terminals?

    Yes, via the Internet terminals situated in all terminals, in the public area and beyond passport control.
    In some terminals, you could find Atlanteam cybercafe, fitted with multimedia workstations with broadband connection to the Internet and equipped with a complete automated office.
    Further information 

    You may also use your own laptop to go online via WiFi for free in the terminals.
    Further information

  • Can I buy a public transport ticket at the airport?

    In every Paris airport terminal you can buy public transport tickets at the SNCF and RATP counters or at the Reception and Tourist Information desks.


  • Can I get vaccinations at the airport?

    Important: mandatory vaccinations must be given 10 days to 2 months prior to departure.

    You may get the shots in one of our Medical and vaccination centres:
    Paris-Charles de Gaulle - Terminal 2: +33 1 74 25 12 12
    Paris-Orly - Orly 4: +33 1 49 75 45 14 

  • Is it possible to tour the airport?

    The Environmental and Sustainable Development Resource Centres (Maison de l'environnement et du développement durable) at Paris-Orly and Paris-Charles de Gaulle organize guided tours.

    For further information:
    Environmental and Sustainable Development Resource Centres Paris-Orly: +33 1 49 75 90 70
    Environmental and Sustainable Development Resource Centres Paris-Charles de Gaulle: +33 1 48 64 63 82

     

Baggages

  • What items can I put in my luggages (hand & checked)?

    The "Baggage" section includes all information that will be helpful.
    Click here to access

I want documentation on paper

  • Where can I get a map of the terminals or access maps?

    The maps of the terminals and airport access maps can be downloaded from our website.

I wish to access the Jobs page (available only in French)

  • Where can I see your available positions and internships?

    Apply directly via our website: Human Resources section (available in french only).