Frequently asked questions

Transport & directions
Does public transport operate at night?
Can I buy a public transport ticket at the airport?
In every Paris airport terminal you can buy public transport tickets at the SNCF and RATP counters or at the Reception and Tourist Information desks.
Is there a meeting point?
At Orly 4 the meeting point is near the Information desk and at Orly 1-2 on the Arrivals level close to the gate 16d.
At Paris-Charles de Gaulle, it is easy to meet near the Paris Aéroport Information desks on the Arrivals level in each terminal.
Can I go to the lounges in the terminals?
Where can I get a map of the terminals or access maps?

Flights & travel documents
What are the necessary formalities for a domestic (national) flight?
If you are a French national, a valid identity card (+ additional years taken into account) is sufficient to travel in mainland France. For more information, we invite you to contact your
airline and / or
consult our dedicated page.
What are the formalities for a flight in the Schengen area?
If you are a French national, a valid identity card is sufficient for your trips within the European Union and Switzerland. For more information, we invite you to contact your
airline and / or
consult our dedicated page.
For which destinations can I travel with only a valid identity card?
If you are a French national, a valid identity card is sufficient for your tourist stays in Tunisia (organized trip only), Egypt (a visa will nevertheless be required), and in Turkey. For more information, we invite you to contact your airline, to consult our
dedicated page as well as to visit the
France Diplomatie website.
Which countries are members of the Schengen area?
Almost all the Member States of the European Union are part of the Schengen area, with the exception of the French Overseas Territories, Ireland, Cyprus, Bulgaria, Romania and Croatia. Four countries that are not members of the European Union also belong to the Schengen area: Iceland, Liechtenstein, Norway and Switzerland.
What are the formalities for an international flight?
To which destinations do I need a visa to travel (or similar document)?
To find out the destinations for which you need a visa, we invite you to check the France Diplomatie website and / or the embassy of the country concerned.
France Diplomatie

Terminal services
Can I book a parking slot?
Can I spend the night before a flight at the airport?
Closing times at Paris-Charles de Gaulle airport terminals:
• Terminal 1: 12:00 am to 04:00 am
• Terminal 2A: 12:30 am to 03:30 am
• Terminal 2B: 12:30 am to 03:30 am
• Terminal 2C: 11:00 pm to 04:00 am
• Terminal 2D: 11:30 pm to 04:30 am
• Terminal 2E: 12:00 am to 04:00 am
• Terminal 2F: 12:00 am to 04:00 am
• Terminal 2G: 11:30 pm to 05:00 am
• Terminal 3: 11:30 pm to 04:30 am
Paris-Orly airport closes at night between 12:30 am to 3:30 am.
However, if you have a travel agent's notification for a flight you may wait for your departure flight.
Is there somewhere I can leave documents for someone to collect?
At Paris-Charles de Gaulle, the company "Bagages du Monde" offers this kind of service.
Find more
Is there Internet access in the terminals?
Yes, via the Internet terminals situated in all terminals, in the public area and beyond passport control.
In some terminals, you could find Atlanteam cybercafe, fitted with multimedia workstations with broadband connection to the Internet and equipped with a complete automated office.
Further information
You may also use your own laptop to go online via WiFi for free in the terminals.
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Is it possible to tour the airport?
The Environmental and Sustainable Development Resource Centres (Maison de l'environnement et du développement durable) at Paris-Orly and Paris-Charles de Gaulle organize guided tours.
For further information:
Environmental and Sustainable Development Resource Centres Paris-Orly: +33 1 49 75 90 70
Environmental and Sustainable Development Resource Centres Paris-Charles de Gaulle: +33 1 48 64 63 82
Can I get vaccinations at the airport?
Important: mandatory vaccinations must be given 10 days to 2 months prior to departure.
You may get the shots in one of our Medical and vaccination centres:
Paris-Charles de Gaulle - Terminal 2: +33 1 74 25 12 12
Paris-Orly - Orly 4: +33 1 49 75 45 14

Luggage
Can I get my luggage between flights if I travel with two different companies?
The baggage handling is under the responsibility of the airlines, please contact the airline with which you travel.
Airlines directory
Is there a left luggage office?
The company Bagages du Monde offers a luggage storage service (6 hours minimum).
At Paris-Charles de Gaulle Terminal 2.
Find more
Is there a luggage wrapping service?
A company offers this bag protection service.
To wrap oversized items (e.g. bikes), please inquire with your airline (Go to our airline guide section)
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What items can I put in my luggages (hand & checked)?
The "Baggage" section includes all information that will be helpful.
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Others
Where can I get a timetable?
Timetables are available online. You may find all flight departure and arrival times on our website.
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Where can I get the Groupe ADP financial reports?
Our annual reports can be downloaded from our website.
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Where can I see your available positions and internships?
Apply directly via our website: Human Resources section (available in french only).
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Contact us by email
by email
To contact the Customer Information Service by email, please complete the form below
Contact form