Lost property


Have you lost a personal belonging 
when passing through one of our airports?


If you have lost an item within the airport, please fill out the online lost & found form
The lost property office of the concerned airport will contact you as soon as possible. 

 
  INFORMATION:


Due to the current situation regarding the epidemic of Covid-19, we inform you that lost properties services at Paris-Charles de Gaulle and Paris-Orly airports are exceptionally closed until further notice.

Please use the online application for all declarations. Please note that response times may be extended. 

Paris-CDG: 
For any request, go on the website and submit your declaration of loss via the online form.

Paris-Orly: 
All valuable objects* lost inside the airport before 13 November 2020 have been sent to the Lost and Found Department of the Paris Police Prefecture. As the office is closed to the public, you must submit your declaration online
All valuables* lost at the airport from 14 November 2020 must be declared on our website through the online form. You will be informed by e-mail when the service reopens.
Items lost on board, in an airline lounge, in a bus for embarkation/disembarkation, are taken care of by the airline and handed over to its baggage service.
*ID, tablets, computers, telephones, cameras, wallets, purses, jewels, etc.

Do not hesitate to consult our page to find out everything about Covid-19 and travel conditions or to consult our FAQs to quickly find an answer to your question.




Where do you think you lost your belonging?

If you left a personal belonging on board

An item found in an airplane is automatically handled by the airline that chartered this aircraft.
To find out more, please contact your airline directly.

For contact information, you can consult our airlines directory  


If you have lost your identity documents in our terminals

Paris-Orly :
For the pieces of identities forgotten on Orly only, contact: Orly 4: 01 49 75 76 70 and Orly 1-2 : 01 49 75 40 70


Paris-CDG :
SNCF/TGV rail station, level 3, every day from 9am to 12am and from 1pm to 5.30pm.
Filling out the online form


If you have lost an item on route between the plane and the terminal

    (for example in the bus that collected/deposited you at the foot of the aircraft)
In this case, a found item is automatically handled by the airline you used.

To find out more, please contact your airline directly.
For contact information, you can consult our  airlines directory  


If you lost an item in the baggage reclaim area 

• If you lost checked baggage that was not returned to you, please contact the baggage enquiries department of your airline.  Airlines directory 

• If you lost another item or non-checked baggage 

Contact the Paris Aéroport "Lost Property" department.

Go to the "Lost & Found" desk in the concerned terminal :

Paris-Orly:
Departures 1, arrival level. Open every day, Monday to Sunday from 7.00am to 12.00am and 1.00pm to 4.00pm.  
Sign up on the lost & found website and report your loss on line:
Fill out the online form


Paris-CDG :
SNCF/TGV rail station, level 3, every day from 9am to 12am and from 1pm to 5.30pm.
Fill out the online form



Undelivered bag

The return of baggage in the baggage reclaim area is the responsibility of the airline handling that baggage

To find out more, please contact your airline directly.

For contact information, you can consult our  airlines directory  

If you lost an item in the terminal (outside the baggage reclaim area)

For instance: Restaurants, bars, toilets, customs, check-in area, etc.

Please contact the "Lost & Found" desk in the concerned airport:

Paris-Orly: 
Orly 1-2, "Arrivals" Level, in front of A100 lifts leading to Car Park P2. This department is dealing with all lost items, found in Paris-Orly Airport terminals.

Open every day, Monday to Sunday from 7.00am to 12.00am and 1.00pm to 4.00pm.    

Sign up on the lost & found website and report your loss on line:
Filling out the online form

Paris-CDG: 
Terminal 2, Rail station SNCF/TGV, level 3.
This department is dealing with all lost items, found in Paris-Charles de Gaulle Airport terminals.

Open every day, Monday to Sunday from 9.00am to 12.00 pm and from 1.00pm to 5.30pm.

Sign up on the lost & found website and report your loss on line:
Filling out the online form

If your item has already been found, our "lost and found" department will contact you directly.
If your item has been found after receiving your online loss report, you will get an email notifying your item has been found.



If you lost an item in a VIP lounge 

    For example: Restaurants, bars, toilets, customs, check-in area, etc.:
Please contact the Paris Aéroport "Lost Property" department.

Go to the "Lost & Found" desk in the concerned terminal :

Paris-Orly: 
Departures 1, arrival level. Open every day, Monday to Sunday from 7.00am to 12.00am and 1.00pm to 4.00pm.  
Sign up on the lost & found website and report your loss on line:
Filling out the online form


Paris-CDG :
SNCF/TGV rail station, level 3, every day from 9am to 12am and from 1pm to 5.30pm.
Filling out the online form



If you lost an item in a car park

    For example: Restaurants, bars, toilets, customs, check-in area, etc.:
Please contact the Paris Aéroport "Lost Property" department.

Go to the "Lost & Found" desk in the concerned terminal :

Paris-Orly: 
Departures 1, arrival level. Open every day, Monday to Sunday from 7.00am to 12.00am and 1.00pm to 4.00pm.  
Sign up on the lost & found website and report your loss on line:
Filling out the online form


Paris-CDG :
SNCF/TGV rail station, level 3, every day from 9am to 12am and from 1pm to 5.30pm.
Filling out the online form



If you lost an item in a public transport

    (for example in the bus that collected/deposited you at the foot of the aircraft).

In this case, a found item is automatically handled by the transport company you used, most often by the "Lost Property" department when there is one.
To find out more, please contact your transport company directly (SNCF, RATP, Air France coaches, etc.).
If you lost an item on board the CDGVal, ORLYVal or car park shuttles, please contact the Paris Aéroport "Lost Property" department.


Go to the "Lost & Found" desk in the concerned terminal :

Paris-Orly:
Departures 1, arrival level. Open every day, Monday to Sunday from 7.00am to 12.00am and 1.00pm to 4.00pm.  
Sign up on the lost & found website and report your loss on line:
Filling out the online form


Paris-CDG :
SNCF/TGV rail station, level 3, every day from 9am to 12am and from 1pm to 5.30pm.
Filling out the online form

If you lost an item in a taxi

If you know the taxi company you used, we recommend that you contact it directly.

Numbers of companies taxis (Paris-CDG) 
Numbers of companies taxis (Paris-Orly) 

For information, items found in taxis are generally sent very quickly to the Paris Police "Lost Property" department (Objets trouvés), rue des Morillons.

If you do not know where you lost your item 

    For example: Restaurants, bars, toilets, customs, check-in area, etc.:
Please contact the Paris Aéroport "Lost Property" department.

Go to the "Lost & Found" desk in the concerned terminal :

Paris-Orly: 
Departures 1, arrival level. Open every day, Monday to Sunday from 7.00am to 12.00am and 1.00pm to 4.00pm.  
Sign up on the lost & found website and report your loss on line:
Filling out the online form


Paris-CDG :
SNCF/TGV rail station, level 3, every day from 9am to 12am and from 1pm to 5.30pm.
Filling out the online form





Good to know:


After 15 days, found items are sent to Service des Objets Trouvés de la Préfecture de Police de Paris (Lost Property department of the Paris Police Headquarters):
36 Rue des morillons
75732 Paris Cedex 15
France
Tel : 34 30 (€0,06/call + price of call)

The lost and found office donates clothing accessories such as belts, hats, scarves, gloves, vests to charities. These parts which are not subject to a storage period cannot be claimed.



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