Please read the following information to answer your most frequent questions. You may also contact our dedicated customer service by filling the form here or by téléphone +33 1 70 36 39 50 from abroad.
Contact us 

Applying to the loyalty programme

  • How to do I become a member of the My Paris Aéroport programme?

    To become a member of the programme, simply create a My Paris Aéroport account by clicking here or on the symbol at the top of the home page, under the section “My Account”.
     
    You can register on the website, on the Paris Aéroport application, or in participating shops by asking a sales assistant.

    Membership is free and open to all.

  • Once my account has been created, how do I access my personal space?

    You can log in to your personal space on the website or on the Paris Aéroport application. 

  • How do I access my loyalty card?

    Go to the Paris Aéroport application in your personal space on the website.  You can also ask to have it sent to you by email by the sales assistants in certain shops that participate in the programme. 

Advantages

  • What are the advantages of My Paris Aéroport loyalty programme?

    Once you’ve subscribed to the loyalty programme, you can benefit from:
    •    free high-speed Wi-Fi. Make use of the best network accessible throughout the airport by logging on to “WIFI-LOYALTY-PROGRAM”
    •    Welcome offers, 100 points already credited to your account, and a €5 discount on your 1st car park reservation(1)
    •    Exclusive, ongoing discounts and 5% off on your purchases at partner shops and online car park reservations
    •    Extra points for each purchase. €1 = 2 points earned at Buy Paris Duty Free, Buy Paris Duty Free Collection, Relay, and all your online car park reservations, and €1 spent = 1 point earned at our partner Luxury & Fashion shops (2)
    •    Discounts in exchange for your points. 500 points = €5 discount at partner shops or €10 on your online car park reservations(3)
    •    Earn more Flying Blue Miles. With My Paris Aéroport, turn your loyalty points into Flying Blue Miles
    -  You can also convert your My Paris Aéroport loyalty points into Rewards ALL points (Accor loyalty programme).
    To see all the benefits of the My Paris Aéroport loyalty programme, click here.

    (1)Offer valid on any reservation made on line (on the Paris Aéroport website or application); you will automatically be offered a discount when you book. This offer may be used only once in the 12 months following your subscription to the My Paris Aéroport programme.

    (2)BOTTEGA VENETA – BVLGARI – BURBERRY – BURBERRY BEAUTY – FENDI – SALVATORE FERRAGAMO – HERMÈS – HUGO BOSS* – LACOSTE* – LONGCHAMP – MICHAEL KORS – MONCLER – MONTBLANC – PANDORA – SWAROVSKI – TUMI – RALPH LAUREN – SAINT LAURENT – TIFFANY & CO – TOD'S – VICTORIA'S SECRET
    *Excluding Hugo Boss shops at Paris-Orly in the public area and Lacoste at Paris-Charles de Gaulle in Terminal 2F.

    (3) In BuY PARIS DUTY FREE, BuY PARIS COLLECTION, RELAY, Air de Paris and Travel & Co shops (500 points equal €5 discount). These vouchers can be used for a discount on your purchase ticket excluding press, tobacco products, stamps, telephone cards/credit, transport, and lottery/scratch cards. On your online car park reservations only (500 points equal €10 discount). 

  • Which shops participate in the loyalty programme?

    Shops that participate in the programme are BuY PARIS DUTY FREE (beauty products, wines & spirits), BuY PARIS Collection (fashion), Relay, Air de Paris, Travel & Co and some of our Luxury and Fashion shops (1)
     Below is a list of partner shops that you will find in your departure or arrival terminal in the “Shop&Dine” section of our application or on our website.

    (1)BOTTEGA VENETA – BVLGARI – BURBERRY – BURBERRY BEAUTY – FENDI – SALVATORE FERRAGAMO – HERMÈS – HUGO BOSS* – LACOSTE* – LONGCHAMP – MICHAEL KORS – MONCLER – MONTBLANC – PANDORA – SWAROVSKI – TUMI – RALPH LAUREN – SAINT LAURENT – TIFFANY & CO – TOD'S – VICTORIA'S SECRET
    *Excluding Hugo Boss shops at Paris-Orly in the public area and Lacoste at Paris-Charles de Gaulle in Terminal 2F

  • At which shops at the airport can I make use of the ongoing 5% discount?

    Members of the loyalty programme benefit from an ongoing 5% discount in the following shops:
    •    BuY PARIS DUTY FREE (on alcohol, beauty products and perfumes)
    •    Relay*
    •    Air de Paris*
    •    Travel & Co*
    This discount is also valid on online car park reservations made on our application or website www.parisaeroport.fr 
    *excluding press, tobacco products, stamps, telephone cards/credit, transport, and lottery/scratch cards

     

  • On which purchases can I benefit from the 5% discount?

    On which purchases can I benefit from the 5% discount?
    The 5% discount is valid on your beauty and alcohol purchases in BuY PARIS DUTY FREE shops, and on all of your purchases at Relay, Air de Paris and Travel & Co (excluding press, tobacco products, telephone cards/credit, stamps, lottery/scratch cards, and transport tickets) and on all your online car park reservations. This discount may not be used in conjunction with any other discounts (except for vouchers earned with your loyalty points).

  • How do I benefit from my ongoing 5% reduction on online car park reservations?

    To benefit from your loyalty benefits at car parks, go to the Paris Aéroport application or to our website www.parisaeroport.fr and log in to your personal account with your usual credentials (email address and password). The benefits will automatically be offered when you make your reservation.

    If you have a minimum of 500 points, you will be offered a voucher (= immediate discount) at the end of your reservation, before you pay.
    Only parking spaces sold on line are currently eligible for the programme benefits.

Earning and spending your points

  • How do I earn points?


    You will earn points in all shops participating in the programme, on each of your purchases at BuY PARIS DUTY FREE, BuY PARIS Collection, Relay, Air de Paris and Travel & Co, by showing your loyalty card that is available in your Paris Aéroport application, and on car park reservations made on line via the mobile application or www.parisaeroport.fr website.
    €1 spent = 2 points earned (excluding press, tobacco products, stamps, lottery/scratch cards, and transport tickets).

    And there’s more!
    €1 spent = 1 point earned at our Luxe & Fashion shops
    BOTTEGA VENETA – BVLGARI – BURBERRY – BURBERRY BEAUTY – FENDI – SALVATORE FERRAGAMO – HERMÈS – HUGO BOSS* – LACOSTE – LONGCHAMP – MICHAEL KORS – MONCLER – MONTBLANC – PANDORA – SWAROVSKI – TUMI – RALPH LAUREN – SAINT LAURENT – TIFFANY & CO – TOD'S – VICTORIA'S SECRET
    *Excluding Hugo Boss shops at Paris-Orly in the public area and Lacoste at Paris-Charles de Gaulle in Terminal 2F.

  • What can I do with these points?

    Your points can be converted into vouchers (= immediate discount) for every 500 points.
    500 points = €5 discount in our partner shops* (BuY PARIS DUTY FREE, BuY PARIS Collection, Relay, Air de Paris, and Travel & Co).
    500 points = €10 discount on your online car park reservations.
    500 points = 500 Flying Blue Miles (Air France KLM loyalty programme)
    500 points = 250 Rewards ALL points (Accor loyalty programme).
    *Excluding press, tobacco products, stamps, telephone cards/credit, transport tickets and lottery/scratch cards

     

  • How long do my points remain valid?

    Your Points balance is valid until 31 December two years after the date on which you became a member of the loyalty programme. After this time, your points balance will be set to zero and any new points that you earn will be valid for a period of 36 months.

  • Where can I find my vouchers (= immediate discount)?

    Vouchers (= immediate discount) offered by the programme are virtual. You can check your points balance on your personal space. 
    As soon as you reach 500 points, ask for a discount in a partner shop (500 points = €5) when you pay for your purchase, by showing your loyalty card.
    If you make a car park reservation on the Paris Aéroport application or on the website, you will automatically be asked if you want to use your points to benefit from a voucher (500 points = €10).

  • I’ve made an online car park reservation but the points linked to my purchase were not credited. Why?

    The points earned on car park reservations will be credited when you exit the car park.

    You can see your future points in your personal space by clicking on your points balance.

  • Can I get my voucher (= immediate discount) reimbursed if I cancel a car park reservation or if I have an item reimbursed?

    No point that has already been spent can be recredited. 

  • I forgot to show my card at the till. How can I have my points credited afterwards?

    You may use the contact form (you will find it on the Paris Aéroport application under “Contact”) to send us a copy of your till slip and have the points credited to your account by our customer service.

Converting My Paris Aéroport points to Flying Blue Miles

  • With My Paris Aéroport, can I turn my loyalty points into Flying Blue Miles?

    Yes, the My Paris Aéroport and Flying Blue loyalty programmes are associated to give you even more benefits. You can therefore turn your My Paris Aéroport points into Flying Blue Miles. This gives you faster access to your plane tickets! Conversions can be made every time you reach 500 points.

  • How do I turn My Paris Aéroport points into Flying Blue Miles?

    To convert your My Paris Aéroport points into Flying Blue Miles, you must have a Flying Blue account and be a member of the My Paris Aéroport loyalty programme.
    Log into your personal My Paris Aéroport account from the Paris Aéroport application or on the www.parisaeroport.fr website and swap your My Paris Aéroport points for Flying Blue Miles for every 500 points.

    500 My Paris Aéroport points = 500 Flying Blue Miles

  • How long does it take to turn My Paris Aéroport points into Flying Blue Miles?

    The transfer happens immediately and irreversibly.

  • Can I transfer My Paris Aéroport points on my account to someone else’s Flying Blue account?

    No, you can’t.

Converting My Paris Aéroport points to Rewards ALL points in the Accor loyalty programme

  • With My Paris Aéroport, can I turn my loyalty points into Rewards ALL?

    Yes, the My Paris Aéroport loyalty programme and ALL (Accor loyalty programme) are associated to give you even more benefits. You can therefore turn your My Paris Aéroport points into Rewards ALL points. 

  • How do I turn My Paris Aéroport points into Rewards ALL points?

    To convert your My Paris Aéroport points into Rewards ALL points (Accor loyalty programme), you must have an ALL account and be a member of the My Paris Aéroport loyalty programme.
    Log into your personal My Paris Aéroport account from the Paris Aéroport application or on the www.parisaeroport.fr website and swap your My Paris Aéroport points into Rewards ALL points (Accor loyalty programme) for every 500 points.

    500 My Paris Aéroport points = 250 Rewards ALL points

  • How long does it take to turn My Paris Aéroport points into Rewards ALL points?

    The transfer takes place within 72 hours and is irreversible.

  • Can I swap my My Paris Aéroport points for Rewards ALL points for someone else?

    No, you can’t.

Referral

  • How can I refer my friends?

    To refer your friends, you must log into your personal My Paris Aéroport account from the Paris Aéroport application or www.parisaeroport.fr. Then, in the “Refer a friend” section of your mobile application or at the bottom of the “Dashboard” page on www.parisaeroport.fr, indicate your friend’s email address so that we can send them an invitation to join the My Paris Aéroport loyalty programme.

     

  • How many people can I refer at the most?

    You can refer up to 10 people whom you know. 

  • Do I get rewarded for referring a friend?

    Yes! You will earn 500 points for each referral (i.e. €5 discount at partner shops or €10 on your online car park reservations). Your points will be credited once your friend has joined the My Paris Aéroport loyalty programme, on condition that they make a purchase (in partner shops or with a car park reservation) for at least €5.

  • I referred I friend but haven’t received a reward yet. Why?

    Check that your friend has entered the right referral code and that they’ve made the purchase to confirm the referral (in partner shops or with an online car park reservation on the website or Paris Aéroport application) for at least €5.

Your rights

  • How can I configure the settings for the messages I receive?


    You can do this at any time; to access your account, click here

     

  • How can I delete my account?

    You can do this at any time; to access your account, click here

  • I’ve accidentally created two My Paris Aéroport accounts using two different email addresses; can I merge them?

    The programme’s terms of use stipulate that one person may not have several My Paris Aéroport accounts. One of the accounts must be deleted (and the benefits linked to it cannot be transferred to another account).