parisaeroport.fr is published by Aéroports de Paris, a French public limited company (société anonyme) with share capital of €296,881,806. Registered office is located at 1 rue de France 93290 Tremblay-en-France, France. Registered in the Paris Trade and Company Register under no. 552 016 628 RCS Bobigny. The APE code is 53 23 Z.
Publishing Director: Elise Hermant.
This website is hosted by Aéroports de Paris S.A.
Protecting your personal data
To provide the best airport services, to ensure that appropriate facilities are available to passengers, the public, and airlines, and to offer a range of services adapted to everyone’s needs, we need data about you.
We are committed to protecting your personal data, just as we are committed to ensuring your se
This policy provides information about the various processing operations that we may perform on your personal data and about all the rights that you may assert at any time with regard to such operations.
We are transparent about the use of your data
We inform you about the processing of your data, whether collected directly from you or from another source.
In particular, we indicate our purposes in using your data and how long your data are kept.
You maintain control of your data
Your personal data remain your data.
We obtain your consent when necessary and give you ways to withdraw your consent whenever you want. We put methods in place to allow you to access your data.
We secure your data
Your data are confidential.
We take various measures to protect your data, whether by securing our information systems or by controlling access to our premises and storage spaces. We make sure that only authorised individuals can access your data.
We protect your rights
We strive to comply with the regulations on personal data, in particular the General Data Protection Regulation (GDPR).
The Data Protection Officer of Aéroports de Paris-SA monitors compliance with the regulations and ensures the effectiveness of your rights.
1. Why do we need your data?
Whether you are a passenger, a companion, a customer, or a user of the website parisaeroport.fr or the Paris Aéroport app, you entrust us with your data so that we can provide the services you expect: this policy concerns you.
2. Why do we need your data?
We need your data to ensure that you travel in the best conditions. Your data also allow us to provide you with online services to help you navigate your way to and inside our airports, to get to know you better, and to interact with you by offering you personalised services.
2.1 Securing your trip
In collaboration with the airlines and our partners at the airports, we use your data to:
- allow you to reach your flight
- conduct the regulatory safety and security controls and perform video surveillance of the areas where you walk around
-¨improve the punctuality of departing flights and inform you of conditions that may affect how you make your way through our facilities
- if necessary, provide you with assistance adapted to your disability or give you emergency medical care
These data processing operations are justified by regulatory obligations, the fulfilment of duties in the public interest, or our legitimate interest as operator of the Paris airports.
For this, we primarily use data relating to your trip, indicated on your boarding pass, which we scan at various points along your way through the airport. When we collect other data, we make sure to ask you only for data that are strictly necessary to carry out our duties.
2.2 Offering you personalised services
To make passing through our airports easier for you, we collect your data to provide you with services adapted to your needs, such as:
- alerting you about flights of your choice or any disruptions
- offering you free services such as the use of “business areas” or paid services such as the booking of parking spaces as well as managing your purchases from partners through our e-shop
- detecting fraudulent behaviour of customers
- offering you a loyalty programme and managing your subscriptions to airport news and tips
- providing you with free WIFI access
- responding to your questions and complaints
- informing you of personalised offers and other services matching your needs and wishes
Depending on the case, your consent given when you sign up for or use a service or contract justifies these processing operations.
We routinely use data pertaining to the identifying information that you have provided to us (full name, preferred name, email address, postal address, etc.), your age, the history of your actions, your preferences, or your purchases through the use of your personal account, which you access from our website parisaeroport.fr or the Paris Aéroport app. We inform you of how we use your personal data, particularly if, with your consent, automated decisions were taken on the basis of your profile. We will respect the limits that you set for the use of your data according to your personal account settings.
2.3 Allowing you to apply for our employment opportunities
As part of Groupe ADP’s recruitment policy, we collect your identity data, contact information, and items necessary to evaluate your application (covering letter, CV, etc.).
3. How long do we keep your data?
We keep your data in accordance with the various applicable regulations and legal retention periods and for a duration proportionate to the goal of the processing operations set out in point 2 of this policy.
4. Who can access your data?
Access to your personal data is authorised only for individuals identified and authorised beforehand. Your data may also be sent to our subcontractors or partners when necessary: you are then informed on our notices or in the confidentiality policies specific to each service offered to you from our website parisaeroport.fr or the Paris Aéroport app.
In our business development efforts, we promise not to share your personal data with any third parties without your permission. You have the right to withdraw your consent at any time by changing your personal account settings, accessible from our website parisaeroport.fr or the Paris Aéroport app, or by contacting customer service.
5. How do we secure your data?
We treat your data as confidential. The security of your data is a priority. We ensure that your data are protected by taking various measures to fight against unauthorised or unlawful processing and against accidental loss, destruction, or damage of your data. We work to continuously improve the security of our information systems.
We contractually require our subcontractors and partners to secure any data that we send to them.
6. Are your data sent outside the European Union?
Certain processing of personal data requires the transfer of data to our subcontractors or partners outside the territory of the European Union.
They receive your data within a defined and secure framework, making a commitment to Aéroports de Paris-SA to respect your privacy. Their compliance with the regulations in force is guaranteed, depending on the case, by various control mechanisms (contractual guarantees, European Commission adequacy decision, etc.).
By following the procedure in point 7 of this policy, you can ask our data protection officer to provide you with more information when you these transfers concern you.
7.What are your rights regarding your data, and how can you exercise them?
In accordance with the regulations in force, you have rights of access, correction, deletion, and portability with regard to data about you. You can also object to or limit the processing of your data. Where appropriate, you can also refuse to be the subject of a decision based exclusively on automated processing, such as profiling.
If you have consented to the processing of personal data, you may withdraw your consent at any time.
You also have the right to give instructions about the retention or deletion of your data after your death.
You may exercise these rights by submitting a request to the Data Protection Officer, accompanied by proof of your identity, to the following addresses:
- Using this form
- By post: Délégué à Protection des Données,
Bât 300 - CS 90055,
94396 Orly Aérogare Cedex
You also have the right to appeal to CNIL.
8. What cookies do we use?
Cookies are information files that may be transferred to your browser by a website and stored in your computer system. Cookies can be used to identify you only in very limited cases and are stored on your Internet browser for a certain period of time depending on their nature (length of connection to a website, 1 month, 1 year, etc.).
Cookies are read by the server of the websites used each time you connect to recognise your device. You can delete them and control their acceptance in your Internet browser’s settings.
Cookies received when you connect to the platforms offered by Aéroports de Paris serve various purposes:
- Allow the basic features of a website to work
- Measure the use of our platforms and facilitate their adaptation to your needs
- Improve the website’s visibility through sharing on social networks, for example
- Carry out advertising efforts ourselves or through third parties based on your actions
The cookies used on the website parisaeroport.fr are the following:
- cookies related to audience measurement
- cookies related to A/B tests
- cookies related to targeted advertising
- cookies related to social networks
The cookies placed on your device have a maximum life of 13 months.
A centralised solution for managing cookies and tags (provided by Commanders Act) is currently being integrated on the website.
It will allow users to select the cookies that they wish to disable within a single interface.
9. For more information about your data
Further information about the processing of your data is available in the privacy policies of our Web applications or on notices in our terminals.
This policy may be modified, particularly to take into account changes in our processing of personal data, our data protection practices, and any changes in the regulations in force. It is recommended that you consult the (PERSONAL DATA – TBC) section of our website regularly.
This version has been in force since Auguste 3, 2018.
Copying and/or representing and/or distributing the parisaeroport.fr website, in full or in part, in any way or using any means whatsoever, any elements comprising said website (including the trademark "Paris Aéroport" and/or its logo, alone or combined), is prohibited in the absence of Aéroports de Paris’ prior approval in writing.
Non-compliance with the provisions set forth here in above constitutes infringement which may incur the criminal and/or civil liability of the person responsible. Aéroports de Paris reserves the right to take all legal proceedings against the person responsible.
No hypertext link to the parisaeroport.fr website may be created without Aéroports de Paris’ prior express approval in writing. Any request to create a hypertext link must be sent to the addresses shown in paragraph 2 hereinabove.
The photographs shown on the website are not contractual. Photo credits: © copyright Paris Aéroport photograph library.
Eric ANCEL, Jean Pierre GABORIT, Maurice PLAISANCE,Mickaël COUYBES, Sylvain CAMBON, Nicolas CHAVANCE, Philippe CIBILLE, David DELAPORTE, Pascal DOLEMIEUX, Arnaud GAULUPEAU / Rapho, Jean-Marc JOUANNEAUX, Michel LABELLE, Grégoire KORGANOW, Mikaël LAFONTAN, Olivier SEIGNETTE, Eric ANCEL, Jérôme GALLAND, Charles MAZE, Héloïse PEYRE, Eve HAUDEVILLE,
Emile LUIDER - LA COMPANY, Gwen LE BRAS - Zoo Studio, Philippe STROPPA - Studio Pons, Agence ArteFactoryLab
All information shown on the website is provided for guidance purposes only and has no contractual value.
Said information may be amended and/or updated subject to no prior notification..
Aéroports de Paris’ liability may not be incurred in the event of any damage or loss whatsoever sustained by the user due to:
• the use of the parisaeroport.fr website
• the content and/or use of a website linked to the parisaeroport.fr website or to which users may have access via the parisaeroport.fr website
• the impossibility to access the parisaeroport.fr website
• omissions, amendments and/or updates of the website.
- the use of the parisaeroport.fr website
- the content and/or use of a website linked to the parisaeroport.fr website or to which users may have access via the parisaeroport.fr website
- the impossibility to access the parisaeroport.fr website
- omissions, amendments and/or updates of the website.
Services in the “Order” Section
The services proposed in the “Order” section are governed by the General Terms and Conditions of Use and the Special Terms and Conditions which the user can access on the service order page, in particular relating to personal data processing.
Aéroports de Paris shall not be liable for other services which are not offered by Aéroports de Paris and shown by third party companies which the user can access from the parisaeroport.fr website in any respect whatsoever. The user is asked to take cognizance of the General Terms and Conditions relating to said services published online by the relevant companies.